Find all hotels by Pillow in Terrassa from SAR 627

"Staff was courteous and room was very clean. The first room we stayed had a smell of mold that permeated the room. When we asked to be moved they complied. However when my husband told them that the shower floor had a large squishy bubble under the floor that squished when you stepped on it - they just shrugged it off and said the sewer has a hard time keeping up… Our 2nd room was fine. However the fire alarm went off in the middle of the night for the entire building. When I called Hotel California front desk he said he would over in 2 min. We never saw him. It eventually quit. The fire alarm went off again a couple days later for the whole building - however it was in the morning and we ignored it. If it had been a real fire we were in the 5th floor! Could have been tricky"

"Location is premium! Hotel wise- super friendly staff, however rooms could use pl"

"All was a rather pleasant experience "

"The room I stay that I stay could hear people talking , in bathroom and brushing their teeth . "

"The breakfast was fantastic!"

"Very clean hotel and helpful staff!"

"This hotel was by far one of the best hotels we’ve ever stayed in. They had everything you could imagine and think ahead for all your anticipated needs. Fresh fruit water prepared for you in the lobby. Great staff. The only problem was our TV didnt work for the almost all of our stay. I spent more time trying to fix it than watching it. I called the front desk several times and the service employee came to fix it and then it broke again. "

"All good "

"Do not stay at this hotel. One. Start with the upsell at check-in. You arrive jetlagged with a promise of a 3 PM ready room. There is none, but for a small fee, they will upgrade you to a deluxe room, which is ready. Not cool. Two. the room. I don’t know when this was built, but the room is not large by European standards, does not have any deluxe amenities, and his furnished in 1950s style dark brown plastic laminate over everything. Three. The table and chairs. Some of the other deluxe rooms actually had a large table and two comfortable chairs. Our room had a small table and only one chair. And the hotel staff was really perplexed that we wanted a second one and they brought up an uncomfortable chair Four. Check in and check out. It looked like they had hired a brand new staff who had no clue how to do the simple task of checking people in and then checking them out. They were slow, and made mistakes – – we were asked to pay $270 at checkout, then we received a notice that they were sending us $330 in refund because they made an error. In this technological age, there is no excuse for a hotel not being able to give you an accurate bill. Five staff the only staff who knew what they were doing and were confident, speedy, and friendly were the bell men. On departure, they got our free giant suitcases from the room to the trunk of the taxi in minutes. They were awesome."