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"We had a fantastic experience at this traditional Japanese ryokan in Shuzenji Onsen, said to be over 400 years old. Despite its age, the facilities and rooms were spotlessly clean and well maintained. We booked two suites, each with its own private onsen, which was perfect for relaxing. Each suite can fit up to four guests, making it great for families or groups. The staff were incredibly kind and attentive. We accidentally left a cell phone behind, and they quickly arranged to ship it to our next hotel—a level of service we truly appreciated. The property offers one public onsen and one private onsen. The shared spaces are a bit small, and the private onsen is first-come, first-served with no reservation system, which may be inconvenient for some. Since our suites had private baths, this wasn’t an issue for us. A fun highlight: the ryokan has three small self-service cafés with complimentary drinks, popsicles, and ice cream, plus a late-night free ramen bar at 10 PM. Such a unique and enjoyable touch! Meals were excellent. The kaiseki dinner was beautifully prepared, and breakfast offered Western or Japanese options. Their Western-style breakfast tasted better than many we’ve had back home in the US. There is also a charming kimono rental shop next door. We recommend renting here rather than in Kyoto or Tokyo—it's less crowded and offers stunning photo spots with bamboo forests, a riverside bridge, and nearby temples. We highly recommend this ryokan."

"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"Incredible view, ample space, and great onsen."

"Everything was excellent "

"Wonderful stay, friendly staff"

"Clean room, as per the norm for all Japanese hotels. Very modern and spacious room. Great location as you can walk to Atami Station in less than 5 minutes. Because of it's local near Atami Station, you are close to everything - shops, restaurants, transportation, etc. Our room is in the back that faces the train tracks. Surprisingly you can't hear the trains even though they rain close. If you are a rail fan like me ask for the back. It was a pleasant surprise!"

"Great room and a beautiful resort! The buffet breakfast and dinner get repetitive after the first day, so two nights in Hakone feels just right. The highlights were the yukata and the onsen—super relaxing. The public onsen, in particular, was fantastic!"

"Clean and friendly staff "

"Beautiful hotel and grounds. Very peaceful setting. Excellent customer service. Our 4th floor room with hot tub was quiet and had a lovely view of the fall leaves. "