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"Overall wonderful place! Great staff, traditional experience, and a luxurious feel. "

"The hotel was amazing! Just driving to the guest house to check in, we saw Mt. Fuji. The staff during check in were so friendly and kind. Our room was magnificent! It was huge! The in room open air onsen was so wonderful. We could see Mt. Fuji as we relaxed in the onsen. The hotel was really clean and well maintained. We loved our stay, and wish we would have booked more nights at this awesome resort. "

"Love the amenities and customer service from arrival to departure. Good spread of buffet breakfast, free drinks at the reception and supper! Awesome stay and will visit again "

"Exceeded our expectations, true Japanese living experience, to dress up yukata everyday, with 5 in-house onsen to choose including private room ensuite onsen bath, served with delicious and well presented multiple course traditional Japanese breakfast and dinner (Kaiseki), very thankful and lucky we have our server name Juri was so kind, knowledgeable and excellent in explaining describing Japanese foods and very attentive to our needs"

"Beautiful, charming and peaceful onsen stay. We enjoyed delicious authentic meals and truly unique onsen facilities. Wonderful hospitality, you feel like you have stepped back in time. Perfect if you’re looking for a relaxing and authentic cultural ryokan in Japan. "

"I’ve stayed at many ryokan in different parts of Japan; Yukairou Kikuya is by far the best. Not only does it have flawless service, beautiful rooms and superb food, but it has famously beneficial onsen water in baths that range from in-room to private to a larger “public” one that I nevertheless had all to my self. The baths are often outdoors in private gardens, which enhances the experience. I also had a shiatsu massage that ranks among the best of my life. I can’t recommend Kikuya highly enough, and can’t wait to return."

"I was a solo traveller spending a night at Toi. Amazing experiences with the half board (two meals), great value. Will definitely come back again!"

"Excellent costumer service. And great breakfast buffet."

"The facilities were dated, which I knew going in. But I wasn’t prepared for the level of decline: none of the restaurants/bars were open (permanently, it seems), the front desk was hardly staffed, the lobby wasn’t an inviting place to spend time. The room was clean and comfortable, as was the onsen (hot spring bath). But no meals was unexpected & a bit inconvenient. My reservation supposedly included breakfast, but I was told “no food” by the front desk (and I do speak Japanese, confirmed the food situation.) We made do with the nearby convenience store and found a local place for dinner that turned out to be great. For the price, the onsen experience was worth it, but we had to adjust our expectations. "