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"We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an"

"Stayed for 5 nights. The whole stay was absolutely amazing. Very attentive staff and super clean and incredibly spacious rooms. No complaints whatsoever. Enjoyed the spa and the swimming pool as well. I would come again without hesitation. "

"Everything was great!!"

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"We stayed here over the holiday weekend and had a wonderful experience. The entire property is clean, well-maintained, and located in a great area. The breakfast buffet is huge, offering a wide variety of options. But what truly sets this place apart is the exceptional hospitality of the staff. From the moment we arrived, they were welcoming and accommodating. When our son was injured at the pool, they went above and beyond to ensure he received the care he needed. They arranged a driver and had a hotel manager accompany us to the emergency room. Another manager met us there and stayed the entire time, helping with translation and making sure our son received the best possible care. On the way back to the hotel, many roads were closed due to the holiday, but the manager with us worked with the authorities to get us back quickly and safely. Their support during such a stressful time meant the world to us—it was far beyond what we ever expected. We’re incredibly grateful and will never forget their kindness."