"The central forced-air heating had been turned off throughout the hotel after a recent heat wave. When we checked in it was 13°C outside and the room heat would not turn on. The Duty manager was unable to turn it on after five phone call attempts, requiring 20 mins wait each, allthis lasted until past 2AM, and waked-up by this manager calling to see if it was working yet. It was not, it was blowing colder air in to our room. He tried to move us to another room and same issue there, after 30mins...

"Easy to check in, staff was friendly, parking was simple. Comfy beds and nice bathroom. Very pleased with our stay"

"Really heavy air freshener smell in rooms and hallways (instant headache!), only 1 of each towel so we had to share after a shower, weird entry/drive way with awful speed bumps. Comfy bed, reasonably quiet until 4am when people start getting up and leaving...."

"Room was fine. I arrived late but Timmy on Reception was great. Really helped me with any questions etc. Hotel was fine. Only issue is that even though it is close to the Airport (about 3 miles) it still costs about £25 for a taxi which is very pricey. So obviously expect to spend £50 to go to and from for less than 20 mins driving"

"Room not that clean. Bathroom fan didn't work. Some mold on bathroom. Smoke alarm went off early in AM. False alarm. Overall property in disrepair. Staff disinterested. First time staying at a Premier Inn and probably my last. "