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Hacienda Real

3.5 star property
Family-friendly hotel with a 24-hour front desk and a coffee shop

Choose dates to view prices

Hacienda Real in downtown Playa del Carmen features an outdoor pool and motorized watercraft for adventure seekers. Guests enjoy the restaurant or café, in-room WiFi, and proximity to the Playa del Carmen Maritime Terminal.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning

Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4

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About the neighborhood

Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪El Ranchito By Playa Del Carmen - ‬1 min walk
  • ‪Mr. Chile - ‬1 min walk
  • ‪La Ranita - ‬1 min walk

About this property

Hacienda Real

Family-friendly hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real provides a coffee shop/cafe, car rentals on site, and a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with pool umbrellas
  • Limo/town car service, breakfast (surcharge), and express check-out
  • Express check-in, motorized watercraft on site, and wedding services
  • An elevator, meeting rooms, and tour/ticket assistance
Room features
All 58 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Pillowtop mattresses, down comforters, and cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 25-inch flat-screen TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

Parking height restrictions apply

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Hacienda Real?

Check-in begins at 3 PM.

What time is check-out at Hacienda Real?

Check-out is at noon.

Does Hacienda Real provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Hacienda Real located?

This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

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