Does Casa Luca have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Casa Luca pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casa Luca?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Does Casa Luca provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 67 per vehicle applies.

Where is Casa Luca located?

Located in Downtown Playa del Carmen, this aparthotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 5 minutes.

Casa Luca Reviews, Deals & Photos 2026

6/10 Okay

Isaac

8 January 2023

Liked: Amenities

Decent for a quick stay

10/10 Excellent

Lima

21 August 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Viajo mucho y pocas veces encuentro un lugar que combine tan bien calidez y comodidad. En Casa Luca me sentí bienvenida desde el primer momento. Todo tiene mucho estilo, la energía del lugar es tranquila y eso hizo que realmente pudiera desconectarme. Para mí, lo más valioso fue sentir que había gente disponible y amable sin ser invasiva. Esa mezcla lo convierte en un alojamiento único.

Stayed 1 night in Aug 2025

10/10 Excellent

Clari

21 August 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Casa Luca me sorprendió en todos los sentidos. Las habitaciones son amplias, limpias y con todos los detalles que necesitas para estar cómoda, desde buena iluminación hasta camas súper cómodas. La ubicación es ideal: cerca de la playa y de los lugares principales. El ambiente es muy tranquilo, perfecto para descansar después de recorrer Playa del Carmen.

Stayed 1 night in Aug 2025

10/10 Excellent

rafael

12 January 2022

Liked: Cleanliness, room comfort, communication

Gracias

Satisfecho

Stayed 1 night in Jan 2022

2/10 Terrible

Ulises

3 November 2021

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, communication

Aun con la reservación me cancelaron mi estadía, espero no me hagan el cargo por algo que no pude utilizar

Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

10 April 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Buen lugar, excelente ubicación a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo único que no me gustó esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar.

Stayed 6 nights in Apr 2021

2/10 Terrible

Verified traveler

9 April 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE!

Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

26 March 2021

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost.

Stayed 6 nights in Mar 2021

6/10 Okay

Shay, Minneapolis

23 August 2020

Liked: Cleanliness

Disliked: Amenities

So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (there’s a restaurant down stairs) 2. The

Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveler

2 February 2020

Liked: Cleanliness, staff & service

Disliked: Amenities

This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area. It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing! The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.! The young receptionist that checked me in was very polite & courteous, and was available if required. For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area.

Stayed 7 nights in Jan 2020

4/10 Poor

Cinthia

15 September 2019

Liked: Staff & service

Disliked: Amenities

Loud. Beds were rock hard. WiFi wasn’t always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice.

Stayed 11 nights in Sep 2019

8/10 Good

Verified traveler

27 March 2019

Liked: Cleanliness, amenities, property conditions & facilities

Spacious room for a great price right by 5th Avenue and the beach

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

5 February 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink. But it’s a 2 stars, not a 3. Only 2 minutes worth of hot water. No towels at check in, needed to No hangers. The unit 201 is very very dark, but I’m pretty sure the higher levels are brighter. Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights. Fatima the hostess was lovely.

Stayed 7 nights in Jan 2019

6/10 Okay

Lourdes

28 January 2019

Disliked: Cleanliness, staff & service, property conditions & facilities

La ubicación es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante.

Stayed 4 nights in Jan 2019

4/10 Poor

Rylee

9 January 2019

Liked: Room comfort

Disliked: Cleanliness, staff & service

do NOT stay here

I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room.

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

5 January 2019

Liked: Amenities, property conditions & facilities

I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere. Pros: - cute appartment with basic kitchenette - tv in living and bedroom - great location. 1 minute from 5th ave walking zone, 5min from beach - no cockroaches Cons: - great location right in the center but that comes with loud music and party noise at night - no elevator - no speak English - slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room - no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days. - not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified. - room floods with water when it rains. Puddle of water at the entrance every time it rains

Stayed 7 nights in Dec 2018

8/10 Good

Verified traveler

20 December 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico.

Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

17 September 2018

Casa luca review

The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money

Stayed 4 nights in Sep 2018

8/10 Good

Jorge, Miami, FL

6 August 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen.

Stayed 3 nights in Jul 2018

6/10 Okay

Nicki

31 July 2018

Liked: Cleanliness, staff & service, room comfort

Prisvärt med bra läge

Hotellet låg bra till och personalen var mycket trevlig och hjälpte oss att bära väskorna upp för alla trappor. Har man rörelsehinder eller är äldre så kan det vara bra att veta att det är väldigt många trappor upp och ingen hiss. Wifit i vårt rum var tyvärr jätte dåligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vår vistelse. Det var dock fina stora rum och väldigt prisvärt!

Stayed 1 night in Jul 2018

2/10 Terrible

Julio

5 July 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La Peor Experiencia en un Hotel

Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepción, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL.

Stayed 2 nights in Jul 2018

2/10 Terrible

René, Luzern

3 March 2022

Disliked: Cleanliness, property conditions & facilities, communication

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveler

13 November 2018

Stayed 5 nights in Nov 2018

8/10 Good

rodrigo hidalgo

2 August 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2018

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Casa Luca Reviews

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