Find all hotels by Design Hotels in Mountain Center, CA from SAR 1,127

"Room deadbolt did not work properly. Was difficult to operate. I’m a builder and it was not user error. Room Was so so, clean but definitely “used”. Smoke alarm went off if taking shower with bathroom door open, from steam. Fridge was not cold, even when attempting to adjust temp. Property was nice and staff was great. Room was a 1-2 out of 5."

"Very welcoming and professional staff. From maintenance workers to reception desk personnel"

"Staff was excellent "

"good!"

"This property failed to meet even basic standards of care and cleanliness. Valet parking is required, and my vehicle was damaged while in their custody on the first day of my stay. Management refused to accept responsibility, declined to provide surveillance footage, and relied on their own internal determination to deny liability. I am now forced to pursue the matter through their insurance. Additionally, we discovered a dried blood stain on the underside of the mattress cover, indicating that bedding was not properly cleaned or replaced between guests. When reported, the response from the front desk was dismissive, and no action was taken until we personally located housekeeping the following day. The lack of accountability, urgency, and sanitation is unacceptable, especially at this price point. "

"Old and tired facility. Needs to be refurbished. On the bright side, staff was excellent."

"Facilities very well kept. Spacious room and equipped kitchen."

"I am very disappointed in this hotel! The hotel was very nice but I got robbed right after leaving to Coachella from my room. All they took from my room was my purses and wallets. It seems it was someone that was watching me and my cousin. I think it was an inside job. When we went to the front desk to report it they didn’t seem surprised and did not want to show me any footage around the time my purses got stolen stating they don’t had any security. I did call the police and file a police report on the incident. So if anyone stays here please don’t leave any of your personal belongings here as they can rob your stuff. "

"Despite our early arrival at 1030 a.m. we were given a room immediately, which was appreciated as we had a large amount of groceries with us for our stay. Throughout the 5 days of our trip we had to take the shuttle back and forth from reception several times. (Was not walkable for me in the heat) The process was flawless once I started texting with the property rather than calling. They use an AI bot to answer phone calls and I found it frustrating trying to get past it to speak with a human. Overall it was a really nice property; my daughter and I felt very safe there."