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"Great resort. Staff was friendly and very attentive. Food was sometimes bit cold at buffets but good quality overall. "

"Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff. "

"Our experience at Grand Sirenis was absolutely incredible from start to finish. The resort itself is beautiful, but what truly made our stay unforgettable was the exceptional team who went above and beyond in every way. A special thank-you to Juan from Guest Services, whose warm personality and genuine care set the tone for our entire trip. Juan was always ready with helpful recommendations, and a friendly smile. He made us feel welcomed and valued every single day. The Concierge team—Leo, Aldais, and Icela —deserve praise as well. Their professionalism and attention to detail were outstanding. Whether we needed dinner reservations, activity planning, or just a bit of guidance, they handled everything flawlessly. Their knowledge, kindness, and dedication truly elevated our experience. The food options were another highlight of our stay. From delicious buffet selections to a variety of specialty restaurants, there was always something amazing to enjoy. Fresh ingredients, great flavors, and plenty of choices made every meal something to look forward to. Whether we wanted a quick bite or a full dining experience, the resort offered fantastic options for every taste. From the beautiful surroundings to the exceptional service, Grand Sirenis exceeded all expectations. We left with wonderful memories and can’t wait to return. If you’re looking for a resort where the staff makes you feel like family, this is the place!"

"Staff was friendly and helpful, rooms were clean and restocked daily . The food was great even the chef came out a few times to make sure everything was up to standards overall we enjoyed our stay ! Family of 4 2 kids 2 adults "

"The maid went above and beyond to ensure our room was clean."

"Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!"

"Amazing! Good time with good vibe"

"Service good and staff very friendly and helpful. "

"The pool was a little Cold hot tub and beach were clean and well staffed. "