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"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"the service stood out the most, the woman who checked us in was so lovely and made us feel so welcome"

"Very helpful staff. Great room"

"Everything from start to finish was first class. The ambience, food and cleanliness. We will be returning. "

"The room and location were perfect!"

"Great location, staff friendly, room was lovely"

"Clean room and friendly staff. Had a great stay!"

"Pleasant short break, staff very polite, room clean and comfortable."

"Love staying at the Lansdown Grove, great room's, Excellent staff. The breakfast hits the spot to start the day. Rooms are spacious, clean and plenty of tea and coffee which is restocked on a 2 night stay. Minor thing, I hate the parking charge!! "