"We had a prepaid reservation. When we arrived there was a note on a closed hotel door saying “ sorry, no vacancy. If made a reservation we will refund you”. Still waiting for an apology on a graduation weekend in a university town and my refund + the difference what I had to pay in a last minute reservation in a hotel. "

"We were forced to book another hotel --through expedia--upon arriving and seeing a trailer full of cats, the desk staff smoking, doors with destroyed paint, pothole ridden parking lot. The place is awful and we would have felt unsafe and exposed to smoke and cat fur (one of our family members has severe allergies). I didn't even go in. I left a voicemail canceling our stay. Regrettably I didn't say why. I will be disputing the charges. "