"Oh my. Because it was MSU graduation rooms were limited so because of my husband’s birthday this was the last room available. We had a handicap room with a broken safety lock on the door. MI weather was a little chilled and the heat/ac did not work. Maintenance was supposed to come check it out but never showed. Not Friday, not Saturday or Sunday. Tv remote did not work either and had to manually turn on, change channels and adjust volume. Front desk was NO help at all. They spoke very little...

"We were forced to book another hotel --through expedia--upon arriving and seeing a trailer full of cats, the desk staff smoking, doors with destroyed paint, pothole ridden parking lot. The place is awful and we would have felt unsafe and exposed to smoke and cat fur (one of our family members has severe allergies). I didn't even go in. I left a voicemail canceling our stay. Regrettably I didn't say why. I will be disputing the charges. "