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"We only stayed for one night, but overall our experience was positive. The airport shuttle service was excellent. The organisation was very professional, it was easy to locate staff at the airport, and the check-in process was smooth and efficient. There were, however, a few issues with our room. It did not appear to be cleaned to the expected standard, as we found several hairs on the bedside tables and on the floor. In addition, when I requested clean towels in the morning, I was asked to...

"Easy access to the mall"

"Went above all expectations. So kind and thoughtful, they even sent a room service cake for our honeymoon! Excellent service all around and would recommend it 100%"

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"Good"

"Excellent stay, quick transfers and great room"

"Very thoughtful and warm hospitality. They even surprised me with a birthday cake while the staff sang beautiful birthday song for me. They are the best. Thank you Sarova Stanley"

"Very close to the airport & shuttle every hour"

"It is not as close to westgate mall as I thought, perhaps next time I will ask how to get there"

"⭐ 4‑Star Review – Karen Plains Hotel Karen Plains Hotel was a comfortable and pleasant stay for the price. The room was clean, the staff were friendly, and the property felt safe and well‑kept, which made it a good choice for a short visit. It’s important for travelers to know that there is no restaurant on the property. The hotel does provide breakfast, which was appreciated, but meal options beyond that are limited. If you prefer having dining available on‑site, you’ll need to plan ahead or...

"The staff was AMAZING!! The deco was stylish and unique."

"1) Front Desk during check in said, “ We have currency exchange on site.” But it was never fully explained that it’s an emergency basis. It was a Sunday and I requested to use their Currency Exchange. It should be explained in further details that it’s for emergencies. 2) No mini refrigerator I need a mini refrigerator"

"فندق جميل ونظيف جدا "

"I had a great time here...top notch service from the front desk to the wait staff at the restaurant..in addition the beds were very comfortable.. the hotel decor and art was Afro themed which I really appreciated."

"Staff is the best part of this hotel. Breakfast is great and is very clean."

"No complaints whatsoever"

"Other guests were very noisy at night, not able to sleep."