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"We booked this hotel knowing the rooms would be small and that it was a no frills hotel. That was not an issue for us because we spent very little time in the room. The location was the biggest highlight. It is just a short walk from Covent Garden, many of London’s main attractions, and a Tube station, making it very convenient. Unfortunately, our experience with customer service changed our opinion. After housekeeping cleaned our room one evening, we returned to find a bug crawling on our bed....

"I liked that shuttle was offered to the train station but it was only from 7-10am. Otherwise it's a 20 min walk to the train station so it would have been nice to have the shuttle offered all day."

"Beautiful room with a wonderful view of the wharf, but not the best choice for a long stay. The basic room is very small and becomes stuffy after a long day or a couple hot showers. There are no ice machines, or a refrigerator, or a microwave in the room, making storing and reheating leftovers as well as keeping drinks cool very difficult. Fitness center and gym are only accessible for a fee and there is no onsite parking. Staff, however, were very nice and very helpful!"

"We had a 20%off food and beverage however when asked the staff how we got this they said you could only get through booking with them and not expedia"