Find all hotels by Independent in Greenvale, NY

"The location is ideal from JFK. A PLUS,they have suites which provides valuable SPACE when sharing with children/teens. Always looking for that Hot breakfast which their food staff provided! And lobby provided that space to relax and visit or get ready for the journey home."

"Staff unhelpful, long lines for check in, no soap in my room when I arrived, the elevator had issues one night and I wasn’t let up to my room for about 30 minutes. The place was dirty and just unkept. The location is good, but that’s about it. They also keep $150 in resort/destination fess. Cannot recommend "

"El aseo de la habitación muy malo, la recepción nada amable"

"The hotel was perfectly located by Carnegie Hall. We were able to walk to our destinations."

"Pros: Amazing location. Door and security staff were incredibly friendly and helpful. Shower was hot and powerful. Cons: Reception staff were terrible - we had the unfortunate luck of having to deal with Alex several times and he was disinterested and frankly quite rude. For the price of the hotel, additionally charging $4 an item to store bags after check out is really taking advantage of travellers with no other option. Rooms are ok, tired. No tea/coffee making facilities, not even a water glass in the rooms, we had one plastic cup to share between 3. Overall would expect more from the Hyatt brand."

"Long wait at the elevators at certain times of the day. One day we waited 15-20 minutes for the elevator. Lobby is small-ish so tons of people congregate there waiting to check in - looks like a refugee camp. Elevators all have broken panel and floor lights don't always light up."

"Outstanding place to stay. Excellent staff and great location."

"Very polite and helpful staff. Clean room, good facilities. Close enough to site seeing areas"

"The hotel room has a thermostat that I tried adjusting several times but the temp didn't seem to be changing--finally asked at the front desk and they said that the heat (or AC) for the entire building only comes on if the outside temperature reaches a certain temp. What year are we in? And why not either disable the thermostats in the rooms or have some signage explaining the situation, instead of trying to fool people into thinking that they're able to control the temp of their room? My room was cold and the window was drafty, had to double up on comforters to sleep. The bar was nice and the bar tender and staff were friendly, and the building is in a good location. But the building itself was not a good experience. Oh and there's no restaurant, despite Expedia listing it as having one."