Find hotels near Grand Outlet Riviera Maya, Cancun from SAR 211

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"Resort is trying to squeeze money out of you any way they can. We had to cancel massage appointment at the spa, since one of us got burned in the sun, and could not make it to the appointment due to pain. Hotel still charged full fee. We tried to talk to supervisors about it, spent hours of valuable vacation time discussing it asking for a refund. Unfortunately, nothing helped. They did try to negotiate to lower the payment amount for the massage that was not performed. But in the end still charged the full amount. We wasted hours of precious vacation time trying to talk to the staff. Seems like one person doesn't know what the other one is doing- disorganized in this sense."

"Not quite the 5 star it was a couple of years ago - but still very good."

"Rooms were clean and well kept. Exterior was good, there were a few rust spots on beams above back porch that weren’t appealing. Staff was professional and courteous. "

"Really good for kids . No action for adults at all, not a party resort . Food is A class . Beach is ok . Staff is really nice . No local crowd at all in the resort ."

"Great location, attentive staff, amazing pools and beach, BUT everytime you walk anywhere on site, someone tries to sell you something. Its gets old real quick. I know they are just doing their job, but no I dont want a time-share (or whatever they call them now), no I dont want to pay for my photo, no I dont want to get an excursion, no I dont need to pay for a seat by the pool. I understand if this was happening on a public beach, or sidewalk. But this was at the bottom of the escalators and on the way area by the main stage. Its uncomfortable and frustrating to have to bob and weave around people you have said to every day. Makes it real difficult to relax on the vacation you did buy. Otherwise, the pools and swim up bars are great, there are enough places to eat for 3-4 nights before you start to feel like its the same things over and over."

"it was a nice place for sure i’ve just been so better"

"Na"

"Good"