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"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"Although we weren’t there to cook, most items were available in the kitchenette. Pots, pans, plates and glasses. "

"Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado. "

"Una de las ventajas de quedarse en este hotel es la ubicación. La playa está muy tranquila, limpia, agradable, con muy poca gente. La alberca igual muy tranquila, limpia, con poca gente, y a buena temperatura, todo esto a pesar de que fue puente. El staff se portó muy bien, fueron muy atentos en todo momento, y nos apoyaron con todo lo que se necesitó. Gracias a todos! Mi único problema con el hotel es que las instalaciones necesitan una remodelación: la alberca tiene muchos mosaicos rotos, la pintura del hotel se ve decaída, las habitaciones tienen poca decoración y muebles viejos. Ningún baño tiene el aparatito de metal para sostener el papel de baño, y detalles menores de ese estilo. También mi papá reservó a través de hoteles.com para estar todos juntos en una boda, y el Hotel, Diamond Bay, nos canceló la reserva un día antes, esto porque se escogió la opción, en hoteles.com, de pagar al llegar, pero Diamond Bay tiene una política de que si la reserva no está pagada y se llena el hotel, te cancelan tu reserva para dársela a alguien más. Esto me pareció ridículo y una falta de atención al cliente ya que afectó todos los planes de viaje. Tuvieron que hospedar a mi papá en su otro hotel, Zafiro Hotel Beach, y tuvieron puras malas experiencias en ese otro hotel: el excusado no tenía taza, el a/c no funcionaba, el excusado no tenía agua, todo muy mal! Esa parte de su servicio nos quedó a deber muchísimo. Fuera de ahí, todo lo demás que mencioné, estuvo muy bien."

"Breakfast"

"Very nice place. Good place to relax"

"Exceeded my expectations, loved it."

"We had a wonderful four week stay at Palmilla Sunscape in beautiful Mazatlan and would happily return. The condo itself was lovely and very functional, with all appliances in excellent working order. It truly felt like a home away from home. We especially appreciated that each bedroom had its own washroom, which made staying as a group so comfortable and convenient. The additional half washroom on the main floor was also very handy. The property manager we dealt with was absolutely amazing. Any small issues were rectified immediately, and he was incredibly responsive and helpful throughout our entire stay. It made such a difference knowing support was always just a message away. The location was excellent, with easy access to Farmacia Guadalajara, Kiosko, and several great restaurants nearby. The beach was just a five-minute walk away, which made daily strolls by the ocean effortless and enjoyable. There was also convenient bus access right across the street, making it easy to explore more of Mazatlán without needing a car. The condo complex is quiet, safe, and well maintained. The pool area is beautiful and a perfect place to relax and unwind. Overall, we couldn’t have asked for a better experience and would highly recommend Palmilla Sunscape to anyone visiting Mazatlán. "

"Our experience was not the best! First getting to access the property from the app was not easy. The link didn’t work. It took us about an hour to finally get it to work. The condo was nice but needs repairs, the beds and pillow were not comfortable, there were holes on walls and the main bed room AC started to leak with water. The staff were very nice and polite, unfortunately I cannot say that about the condo owners, some were rude. As far as the view of the ocean was great, easy access to the beach. Unfortunately I would not stay here again. "