"Check in is done via machine and staff unfortunately couldn’t answer our queries. We had two rooms in our booking and were put in very different locations with no chance to be put together, we also had to check in separately which was a lengthy process.
The spa is a Japanese style onsen (no bathing suits). It is a large onsen, with multiple pools and a steam room. Again, there is a lengthy process to enter with lockers for shoes, payment keys and lockers for clothes to navigate. It is a lovely facility once inside."