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"Lovely hotel great location "

"The hotel was beautiful and spacious. When we were there we ate both dinner and breakfast outside which was lovely, again looking over extensive grounds (although oddly the second tier of the garden below the main level was not well maintained at all) However the feel of the place was a bit chaotic and we heard a number of guests complaining about things which should have been easily remedied (tvs not right, AC not entirely working and so on) We had a lovely dinner but one of our servers made...

"incredible, attention to detail spot on, staff extremely helpful & they have electric car chargers which is super helpful & they guide you through the simple process of charging your vehicle. Air conditioning in the rooms as standard. in general, highly recommend."

"Fantastic location for the event i was attending. Close to local shops, pubs & cafes. The hotel staff were polite, very warm, welcoming, accommodating & friendly - a totally lovely experience. Would highly recommend to family & friends. The hotel can only accommodate able body individuals..... no wheelchair access and no facilities Re: lifts The stairs are narrow in places"

"The hotel was disappointing, it is in need of updating. Our room was very old fashioned and the bathroom felt unclean .On one of the hottest days of the year there wasnt even a fan to help cope with the heat. On the positive side, all the staff we encountered were friendly and helpful, and the breakfast was nice but I dont think we would chose to stay here again ."

"My stay at the Mercure Hotel in Pembury was okay. My room was on the ground floor and adequate. The bathroom was very clean and cleaned for the three days that I stayed there. The bed was made and the room was clean daily and I have no complaints about it. The room was adequate for my needs.. The only slight grumble I have is that I did not find the staff very friendly. Sometimes there was nobody on reception at all and when I went to check out, I couldn’t see anybody around and was unable to...

"The house has rooms which are let and reminded me of a hostel. The web description of what I paid for did not tally with the room I was offered. I found I had a room on the second floor with an en-suite bathroom, an air conditioning unit which was not working, but a fan which was. The bathroom was well ventilated by a Velux window. The communal areas and staircase were not smart. The room was clean and had a kettle, tea & coffee etc. Given the price relative to local hotels it was OK for value....

"A once beautiful building that has been taken over by Travel Lodge. The room that I occupied was large and spacious and in fact far better than I was expecting. I found this hotel to be reasonable value for money. The breakfast was unexciting and I'm not sure I would bother with it if I stayed here again. Travel Lodge have done little to enhance the former beauty of the building. Room furniture is basic and unsympathetic but the bed was quite comfortable. I would consider using this hotel again...

"Very nice accommodation and friendly staff. Would happily stay here again."

"The room is beautifully decorated and the bed was very comfortable. Helpful staff and was able to hire us a car to pick us up at the train station. Great breakfast and dinner, highly recommended. "

"A very nice and quiet location, the rooms are modern and well looked after. "

"Clean room, staff are very friendly & helpful, breakfast was amazing with lots of choices"

"Excellent shower. Good breakfast poached eggs very fresh."

"Stunning!"

"As other reviews have said the property is old and creaky and furnishings and carpets could do with being updated. The hotel is right next to the castle, pubs, restaurants and-supermarkets and is a great location. It’s a shame really as it could be really nice if a bit of TLC was added to the rooms and especially the entrance which really needs attention. Another Plus is the staff are really nice."

"Good hotel and comfortable bed. Had cancel the second night as the hotel was closed. Access for an 81 year old was very difficult. Lots of stairs to manage. The very cold weather made it even more difficult. The manager was very good and helpful. We hope to get a refund for the second night. The location was excellent and the pub was very quirky and quite special. "