"Staff very helpful, even though we only had the bar food, it was excellent. "

"Loved the convenience and detail. Perfectly clean and well organised, comfortable bed, good temperature, excellent shower pressure, and the staff were lovely. "

"Clean comfy beds, friendly staff, great gym and food and reception area smells lovely what room diffuser essence do you use? "

"staff and facilities all very good "

"Compared to my last visit, this experience was absolutely exceptional—this is the standard we were used to, and they are back! Every room was immaculate and beautifully presented. The team went above and beyond, surprising us with a bottle of champagne to kick off the celebrations. A huge shout-out to Matthew in the Madeline Bar—his attentiveness and professionalism were second to none. He made us feel truly special and ensured everything was perfect. The entire staff deserves recognition for...

"Lovely staff on reception desk. Easy check in. My room needed updating though. My son had an upgrade to the new refurbished rooms. Lovely up grade for him. On the whole a lovely stay & breakfast was superb."

"We had a lovely experience. Stayed to travel into Birmingham for the Xmas markets. The hotel was very hot!! We had to open windows as our radiators were actually already off. Lovely staff and delicious breakfast. Lovely big room "

"Very good value"