Find all hotels by Highgate Independent in Downtown San Rafael, CA from SAR 750

"The stay was extremely disappointing from start to finish. Staff were rude, and I was charged a $65 nightly parking fee and a $75 security deposit that were not clearly disclosed in advance. Those kinds of charges should be made obvious before or during check-in, not discovered afterward on your card. The condition of the property was also unacceptable. Cigarette waste was scattered all over the front entrance after the ash disposal container had overflowed. Instead of properly cleaning it, staff appeared to just pour water over the tile, leaving behind a dirty yellow-brown mess that looked unsanitary and created a slipping hazard. There were fireworks going off throughout the night that sounded like gunshots. As a military member who suffers from PTSD, this was extremely distressing. When I informed staff, they acted as if I was making it up or overreacting rather than showing any concern. I also contacted the general manager and never received a response. The room itself was poorly arranged. To use the coffee maker in the morning, I had to unplug the TV because there were no open outlets. I was also placed in an accessible room without any explanation, and the shower head was set unusually low, which made using the shower uncomfortable. Overall, this was one of the worst hotel experiences I have had. Between the lack of professionalism, poor property conditions, surprise charges, and dismissive staff response, I would not recommend this hotel "

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"I stayed at the doubletree Marina Hotel for 4 nights and I had a really good experience. The view by the bay was amazing. The boathouse restaurant had a decent amount of food selection. I do kind of wish there was more food selection closer but its only about a 20 minute walk or a couple minutes drive/uber if you do want to get into town and get some other food. The amenities were nice - pool was always a good temperature and small but really warm hot tub. The sauna was a nice touch as well. Room was always really clean and staff was pleasant and very helpful. Would definitely come back if I needed a place to stay in the area. "

"Great for an over night stay. The room is small but its comfortable. The only down side is that outside around the property there is alot of homeless hanging around which can feel a little uneasy"

"Yes"

"Front of house staff were great."

"Great "

"Overall, we enjoyed our stay and were happy with our choice. Pros: Great location for exploring the Wharf And Ghirardelli Square. Clean establishment. Good for families. Lots of great cafes/restaurants nearby. Several game options in downstairs lobby. Cons: No restaurant on site and the food they have for grab n go wasn’t fresh. Rooms on the backside of the building have a view of a crusty alley (for a week, we stared at a silk shirt and shoe that had been tossed on the roof of the neighboring building’s dumpster enclosure) and that same alley can get noisy. "

"Nice clean hotel! Got a great rate and breakfast included! "