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"We booked two rooms to fit our family and everything went smoothly from booking the hotel to check out. It was easy to find and had plenty of places you can easily walk to. We stayed during a heat wave so it was to have a place with AC and a pool. The pool was so relaxing and private! The receptionist was very kind and helpful with dinner recommendations and the rooms were very clean. Great place to stay if you’re in Bath."

"I have never seen or stayed in a room so small. We made it work though. The location was perfect and the staff was superb."

"Ok then - we decided to upgrade our experience to a Premium room with king bed, on arrival noticed that room size was not same as advertised (a lot smaller). When we queried with reception- to be informed that as booking was through a 3rd party it didn’t qualify for a proper premium room, these rooms were for guests who pay Hilton rates☹️☹️☹️☹️. Lesson learnt"

"The annex accommodation is a lot smaller than expected & in need of renovation "

"Clean room, friendly staff"

"Facilities and staff excellent throuout. Catered for all requirements."

"The rooms are gorgeous and beds are super comfortable."

"Very dog friendly stay, dog allowed everywhere. Excellent crockery pitch across the small bridge for dog exercise and poo bin by entrance to hotel. Breakfast was great, though no cereal which was odd. Rooms well equipped, kettle and nespresso coffee maker, plus both still and sparkling water with fresh milk in the pantry (where there are also top ups of tea, coffee and water plus ice). Second time here and we'll be back again"

"Perfect location!"

"A great location situated less than a mile from the centre of Bath. Comfortable rooms, with really friendly staff."

"Well located, excellent breakfast. Toilet/Shower a bit small."

"The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch. Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash...

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Stayed for 3 nights, had 2 rooms both were excellent, very comfortable beds, slept very well, air conditioning great, bathrooms clean and walls between rooms not paper thin. Breakfast was lovely, very flexible, could choose that morning whether you wanted it or not. Staff excellent, always there when needed but not intrusive and hotel parking was a plus, all in all, excellent, would highly recommend."

"Decent, clean and friendly staff. Very convenient location in Bath."

"The picture was misleading as there was no pool on the property, however it was a lovely room with amazing staff and it had that quaint charm for a adorable town."

"The hotel has a very well regarded restaurant but if you are planning a last minute stay at the hotel you will not be able to dine in the hotel the hotel will offer you sandwiches in your room we checked in at 3pm we was not told this at the time when we called reception at 18:30 we was told they had no availability in any restaurants on site and offered us to choose from in room dining I would advise the hotel to explain this at time of booking or as you are checking in take a dinner...

"The cleaning staff was amazing and very respectful. Handy to have a restaurant in the hotel, especially for breakfast, which is a standard English and continental breakfast with a good amount of options. The coffees from their machines are pretty good too. Lovely hotel and hotel rooms. Would recommend."

"We stay here often and never disappoints"

"Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The...