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"Conveniently located, modern and well appointed."

"The lift was our main complaint for the stay, it seemed to have a mind of its own and many people we shared the lift with said they'd been on it for longer than they needed to be as it never took them to where they wanted to go initially! Also, the door to enter the property didn't work and parking wasn't very well marked out but the people in the parking area were very helpful and polite and so were all the staff at the hotel, breakfast was delicious also, just don't recommend staying in a...

"Good location close to NEC. Hotel and rooms clean and tidy. Food in bar was good."

"A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service."

"Love the hotel, wonderful staff. The bed is super comfy and the amenities are fantastic"

"Quite disappointed. Took a little longer than expected with check in. Appreciate it was after 11, however, the bar was still operating and thus noisy. I enquired if there was an event due to the volume. Check in team asked if I had been before, I explained I had not but then had to keep asking about amenities eg when and where breakfast took place and how to find the lift to the bedrooms. Room was comfortable but again noisy from other guests partying until 3am. Arrived at breakfast later than I...

"Thank you. The room was quiet. I had a great stay."

"Great service from walking into the hotel to walking out. A big 5 star"

"Ta"

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"Pleasant stay"

"Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were."

"Staff were friendly, room was spotlessly clean, beds were super comfortable and a great variety at breakfast"

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Wonderfull hotel will stay again"

"The location is stunning . The room was ok apart from the bathroom smelled. Some of the improvements were ok . When you order a £35 pound ribeye a steak knife should be placed on the table Would have liked some ketchup, nobody to ask same for breakfast.disappointed that they don’t except cash . Drinks are overpriced & if your serving Guinness put it in a Guinness glass & fill it to the top not a 3” head. Would I stay again YES definitely. It’s nice staying somewhere where you’re not worrying...