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"Clean rooms, friendly staff. Nice and quiet area."

"This was a lovely hotel in an old mill. Breakfast was included and good with a simple buffet style in the lovely dining room. Staff were very welcoming and helpful. Parking was good and easy at a cost. The spa was free but unfortunately we didn’t have our swimmers with us. Great location with easy walking distance to the city and restaurants."

"The room did not resenble what they put on the web site ,i was no able to stay there because room was dirty ,carpet was stain ,windows need cleaning ,the was loads of cigarette butts out side and dirty tables ,i woild not recommed this hotel ,they said it was 3 star but would not give it 1 star"

"Just a fantastic short stay. Staff were super helpful, courteous and attentive. The room was clean and the beds were wonderfully comfortable. Will stay there again"

"Totally unsuitable"

"Staff very polite and helpful, however the lifts in the resorts were really bad, very slow and not enough lifts for the number of rooms, sometimes i had to wait well over 5 mins to get into the lift, my room was on the 8th floor do could not really use the stairs"

"Very tired and badly in need of renovation yet this doesn’t seem to be reflected in the price. Uncomfortable beds, hard lumpy pillows, tired furniture, lack of plug sockets and light switches (!), broken window, oppressively hot in one room, no breakfast despite paying £300 per night. Staff didn’t even ask how the stay was on check out, presumably because they knew the answer would be poor. Overall, we massively overpaid for a rubbish nights sleep."

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Lovely old Victorian hotel - retains a lot of old world charm, but modernised for today. Attractive to an older clientele, many of whom were returners. Food was excellent, waiting staff were great and over all we had a good holiday."

"Decent room, included access to the pool was really nice,"

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"The only thing that was acceptable about the Iris Hotel is that desk staff were polite. The carpets and other surfaces were visibly dirty. Looks like the hotel had not been cleaned in months perhaps years. The sheets on the beds appeared clean but were well used. There was mold growing in the shower and a crack in the sink. The windows were sealed shut and there were water stains on the ceiling. I had booked 4 nights at the Iris but 1 night was enough and on the morning of May 29 I checked out...

"We've been a few times now. All staff are very helpful. Especially lad on desk. Breakfast very nice. Beautiful spot."

"Lovely Hotel .."

"Great hotel, location and staff very helpful"

"Good location"

"I loved it. It was so close to the train station, which made it easy to find and walk to on my departure day. I also love that it was close to everything, great restaurants, great coffee, shops, the mall, you couldn’t go wrong. I went to a concert and it was within walking distance of the hotel. I lost my phone in the staff helped me identify the location where it was and asked me about the outcome afterwards. They were very good and stayed calm helping me to stay calm as well. I highly...

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"In general we were quite happy with our time at the hotel.We had no real complaints.The hotel was very convenient to the town centre."