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"Clean room staff help full"

"We stay here quite a lot. It was lovely as always although I feel the rooms do now need to look at upgrading to keep inline with other 5 star hotels. The showers weren’t great. And the aircon was noisy."

"Lovely two night stay.Hotel very clean with great amenities Breakfast good with choices and great cooked food.Ate in restaurant one night and bar the next and very happy with both Staff from reception to waiters and to cleaners all helpful and friendly.I would highly recommend .Large carpark with overnight cost Hotel in walking distance of centre of Chester Itself"

"Horrible room. Nothing like what is advertised. Black mold in bathroom, dirty marks all over the walls, wallpaper damp and coming away from the walls .. stains on the carpets. The outer building in disrepair .. such a bad stay we had to book to stay somewhere else for the night!"

"Fabulous family stay before a wedding nearby. All the team were helpful and friendly from check in until departure. Hope to stay again soon."

"Nice rooms, easy parking. Have a night porter who was very helpful. Have stayed before and would be happy to stay again."

"Front sraff was amazing 10/10. Ate dinner there both nights and it was good. 7.5/10"

"Dining room tables weren't cleared unless you asked them to take the plates or left. Breakfast was excellent. Didn't find a public disabled toilet. Rooms cleaned to a high standard daily."

"Enjoyed our stay"

"Clean, modern, with an attentive staff. A wonderful property I would have no hesitation to return to."

"The staff were extremely helpful helping us in and out with baggage and helping us in any way we needed. The only disapointment I felt was not taking gluten free that seriously . They did have the bread but meals were another thing and two days I had not choice of sweet. Otherwise I would go there again if we can travel that far another year."

"The staff are very welcoming and helpful. The room was clean and very comfortable. Breakfast was varied with good quality products. The stay was relaxed and comfortable."

"Lovely hotel for a quick trip to Wales celebrating our mums 86th birthday. Loved the history and, though somewhat dated, the rooms were comfortable."