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"the Staff were very helpful and overall customer service was great "

"Amazing hotel "

"Great location, friendly staff, clean room and bathroom. Efficient and quick room service. "

"We returned to Lumley Castle for our 50th anniversary - probably our 8th visit over that time. On arrival the receptionist was welcoming and friendly and we enjoyed returning to a four poster room in the castle. Staff service throughout the hotel - room, bar, dining room was excellent. The hotel was beautifully decorated for the Christmas season and it was warm and clean. Our friends in a courtyard room were very happy with their experience. We enjoyed a fabulous dinner from the long menu...

"Excellent hotel. Spotlessly clean. Great staff. "

"The staff here were excellent. We had a problem with the room we were given (due to an Expedia issue) but staff were so kind and accommodating. Thank you so very much. Within walking distance to arenas and city centre."

"Great room great value for money "

"Good food "

"Clean room, "

"Lovely room - very comfy bed!"

"Always a great stay here. Staff are friendly and welcoming. Rooms are a great size, clean, and have big comfy beds."

"Bright clean room, very friendly staff, great breakfast "

"Lovely hotel and great value "

"Well managed professional hotel that’s always clean and tidy. Very comfortable with lots of facilities "

"I enjoyed my stay at this property. It was clean, quiet and the staff were very friendly. I highly recommend you stay at this hotel. I plan to go back to Newcastle and stay there again. I’ll like to thank the staff for their amazing service and I wish them all the best going forward. "

"Staff on the front desk were excellent and so were the facilities "

"Very professional and helpful staffing Definitely use this hotel again "

"3rd time having stayed here it still doesn’t disappoint, from the staff who are all so very lovely, to the grounds, to the entrance to the rooms, my only criticism is the room we had was a bit tired but very clean, spacious and cosy we will defo be back "

"For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints. "

"Clean cosy, quiet room, stayed here a few times. Pillows a little soft for my liking, nice cookies!"