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"Great location in the heart of Shinjuku. Room was nice and clean. The staff were very helpful."

"Great"

"We stayed in 3 other hotels during our trip and this was our least favorite. It was a step up from Motel 6. There was garbage left in the room from a previous guest next to the bedside table, I didn't like the bathroom and it just seemed like too much outdated items in the room for its size. Cleanliness needs major attention - the furniture also had spots and they should toss the slippers - old and questionable."

"Clean room"

"Clean room, friendly staff, they thought of everything. Nice touch with the lounge room open between 2-10, free beer, wine and soda as well as light snacks for kids. It rained while we were there and they let us borrow without a fee umbrellas for our entire family. Would definitely recommend. "

"Super "

"Good location. Near train station "

"Z"

"Excelente personal, muy amables y listos para ayudarte en lo que necesites. Muy buena ubicación y muy rico el restaurante."

"Beautiful luxury hotel. The room was spacious for our family of 4. The hotel is a very large property with a Lawsons and bowling alley inside. There is an onsen and gym but the onsen incurred a fee to use it and the gym didn’t allow anyone under 20 yrs old. Breakfast that was included consisted of 3 different restaurants to choose from. We only tried the American ones but they still included Japanese options. Be aware that the Sky Bar has gorgeous views of the Tokyo Tower but drinks are crazy...

"Everything was excellent, they also help me very well on my forgotten items."

"The breakfast buffet had a wide variety of food. The room was clean although it could use some updates. The location was great. "

"Rooms were clean, staff was professional and kind, food is very economical and wide variety. "

"Rooms for double super tiny. Just not enough space for 2 normal size adults. Location n service excellent. "

"Breakfast was good, staff was courteous "

"Yes breakfast was great"

"The room was clean and had a lot of amenities, however it was missing a USB plug for charging your phone. The staff was not very friendly and there would be 4-5 of them behind the desk and would never ask if they could help you. I stood I front while they all talked to each other for about 5 min before I had to interrupt them. Also, the elevators are incredibly slow so plan for that. Wish they had certain elevators for different series of floors. "

"Clean room , "

"This hotel was my FAVORITE of my entire trip and I stayed at 5 different hotels in a 2 week trip. Hotel Niwa Tokyo is a beatiful quaint hotel tucked away from the chaos. The room was small but I loved it more, it helped with decompressing after being in the mayhem (hahaha) of fellow traverls & locals in a big city. The amenenties were amazing, they have this quiet outdoor area with chairs to decompres by the fountain while enjoying a freshly brewed hot tea or coffee (limited hours). There is...

"Beautiful hotel, very comfortable room and quiet neighborhood which I loved. Excellent location, the train station is only a 5 minute walk away, the hotel provides toiletries and tea and coffee. were amazing and the staff superb. Will definitely stay here again for sure whenever I visit Tokyo. Definitely a 5 + star hotel "