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"Property is clean and nice. Food is good. There is no current exchange there. It is pretty inconvenient."

"Very comfortable one night stay precruise. Room was quiet, clean and comfortable. Breakfast next morning had a nice selection of hot and cold food. Staff were very friendly also. Only a 10 minute walk to gate 8, easy with a carry on and personal bag. I would stay there again if ever in Southampton."

"Hotel staff and concierge were great. Breakfast was excellent for a buffet. The restaurant and pub seemed to have staffing problems and were not attentive. The facility is showing it's age, however. Still, it was convenient to the mall for shopping. A little to far to walk to the Horizon cruise terminal with any luggage, but the concierge hooked us up with a taxi."

"For the price, not worth it. The hotel itself was fine. There were some annoying things that stood out though. For example, if you need to use a hair dryer, they provide one but there's no plug in the bathroom. And when you use it outside of the bathroom, there is no mirror with a plug nearby. We also had the front desk help us schedule taxis to take us to the cruise port. Beware...we waited for more than 30 minutes and only one taxi arrived (we needed two). After more than half an hour of...

"Breakfast was buffet with a few options but staff slow to refill when food ran out. No shower cap, vanity kit, etc in rooms. I hate using soap gel and the perfume was overpowering. Check in was a little stressful as staff were busy and not very attentive to our needs. We are also loyalty members and staff didn’t bother asking us until I pointed it out and then staff member said we’re not in system so we showed her our member number and tier… in other IHG hotels we are always welcomed with...

"Great staff and breakfast, just evelater only one not enough"

"Property was clean, everything worked as it should. Front staff were very courteous and let us store our bags for the day until check in. Property was very close to the cruise ports and train or coach stations so very handy. Would stay here again."

"Overpriced hotel with terrible soft, spongy mattresses"

"La atención en el front desk, maravillosa! Habitación , pequeña pero cómoda y con agua y café! El desayuno bastante aceptable! Para tomar un crucero , ideal a 10 mins del puerto en taxi ! Se puede caminando sin lluvia……"

"Lovely hotel"

"Great hotel, convenient location, good value, comfortable beds"

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Room was very good recently refurbed I think Staff excellent Parking very good I did eat in the bar but not breakfast all very nice"

"Just Okay - nothing special - sour milk in the room spoiled the coffee"

"Property in general is looking a bit tired and in need of some modernisation and updating, bathroom wasnt the cleanest unfortunately with stains at the bottom of the toilet, shower gel bottles just left randomly in the bathroom and the area around the sink not great either. That being said the sauna, pool area were very nice and clean, view was ok although some dining guests could see into my room which wasnt great but slept well and felt refreshed so as a whole not too bad at all"

"It is old, tired, patched up, broken lights, messy, needs maintenance and paint. But worse, there was no towel but I got one from a staff member, but it was a waste of time as there was only a trickle of water and even after 10 minutes, no hot water. But worst of all, the smoke alarm was dead (I know about them) and it was a very long way down to the only fire exit. If I could give it a zero I would. Take it off your list."

"Great location. We liked the kitchen. Staff was very friendly and helpful."

"The rooms are now really tired and neglected and not worth the £170 price per night, compared to other local hotels ive stayed in. The downstairs communal areas are good, despite the greedy £10 per wineglass, as are the staff. Its the bedrooms- woodchip walls, broken botched multiple wood/paint surfaces, mouldy bathroom and bare carpets-that need a complete renovation. Upstairs communal carpet is like something from The Shining movie. Not recommended."

"No complaints. All staff are very friendly and helpful. W Minneapolis y customerss this Finley Isabellat Schneider again if we ever come back"

"All good. External bike storage was not sufficient so we were allowed to store bikes in rooms for £50 deposit."