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"Zeer teleurstellend"

"Hotel was perfect for a pre flight stay although parking was a issue. There simply doesn't appear to be enough of it."

"Great location with a shuttle to and from Gatwick Airport (both terminals). Really great food menu down in the restaurant/bar area. My only criticism would be to explain to patrons that you need to go to the bar to place your order as there’s no server who comes and takes it. We waited longer than we could have."

"The room was clean. Hotel was dated and it definitely has some wear and"

"Such a lovely hotel, very quirky, great staff & a lovely atmosphere at the bar area"

"Having breakfast plan during stay found very useful"

"Not great"

"We stayed with our two kiddos ahead of a flight and everything was pretty effortless, from check in through to checking out. The staff were very friendly and helpful and even engaged with our kiddos. Highly recommended."

"A one night stay but was very enjoyable. The bedding & pillows were clean & really comfortable. The bar area was relaxing with pleasant staff"

"Missold hotel, more like a hostel. Old building no staff available with main door left open when we arrived leaving people very vulnerable. Lex the member of staff at this place lied to Expedia team, telling them that we checked in but hadn't checked out knowing that we had refused to stay there and had asked for a refund which they are refusing! We ended up staying at Gatwick all night until our flight. Not a great start to our holiday. Reviews are questionable. DO NOT STAY THERE!!"

"An older hotel, as most of the Britannia hotels are. Suitable for a night or two and good for Gatwick airport."

"Excellent for a night stay if you have an early morning or a late night flight"

"Staff are professional and attentive, they really cannot do anymore. Breakfast- amazing selection and great service from Manalo"

"The hotel was very nice. Lovely room. Very clean. Enjoyed our stay"

"What a little gem this place is. Beautifully clean rooms with great facilities. Breakfast was a pure treat couldnt fault it. Will definitely stay again when back in the country"

"Our stay was excellent value for money and the staff were very helpful. There was also a good selection of food on offer and good value for money too. Ample parking on site as well. We would stay again."

"Was given an accessible room so very low small sink, no shelf for products/my stuff, not the shower facilities I would normally want to have with a kind of wet room with curtain. Also had an adjoining room and the door between let a lot of noise through which wasn't great when they got up shortly after 5am and put loud rock music on as they were getting ready"

"The staff was super helpful and the room was clean and exactly what we were looking for."

"Very basic but clean."