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"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"Friendly staff, clean rooms"

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine,...

"食事もおいしく、オーシャンビューの露天風呂は最高でした。また是非利用したいと思います。"

"Tudo muito bom!!! O quarto era amplo, espaçoso e aconchegante. A equipe era fantástica, cordial, solicita, simpática, … perto da estação de trem/cable train. Comida maravilhosa"

"Amables"

"The onsen added so much to the experience. Shuttle bus was very welcome and efficient. "

"Spectacular!"

"Clean room, courteous and cheerful staff. "

"Yes"

"本当に綺麗で、気持ち良いお部屋からの芦ノ湖の景色最高でした。"

"The million dollars of beautiful view from my room, although the bathroom was awkward I never see, no shower curtain, only half of the glass door, when we took a bath, water was all over the floor, we had to be very careful , the beds were very comfy. Buffets were delicious and A La carte dining was wonderful. The staffs services were excellent, we were very pleased."