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"Good location for Hatton Cross, room was clean. Not a very friendly hotel but did the job for a cheap 1x night stay. Breakfast exceptionally poor quality."

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness...

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Nice hotel"

"Great value for a comfortable room close to Gatwick - add £12 on for overnight parking "

"Mattresses felt like sleeping on a hard counter top....Remmote was missing but was replaced in time. Spiders in the room. Breakfast was good."

"Room was clean bedding exceptional. Staff very friendly and helpful. Food was okay. Shuttle bus from front of hotel to airport was on time cost £5:00"

"إقامة رائعة تتصف بجمال المكان ونظافة الموقع وهدوء الحي بالإضافة إلى وجود موظفين عاملين بجهد وأناقة وإتقان في إنجاز واستقبال الزبائن باحترام وسرعة وسهولة المغادرة مع وجود مرافق الترفيه التي تتصف بجودة عالية من النظافة والترتيب والنظام بالإضافة إلى نظافة وتنقية و تعقيم ومعالجة وسخونة مياه بركة السباحة والجاكوزي بمواصفات عالمية تجعل الفرد يشعر بالإطمئنان والراحة والاسترخاء دون قلق مع وجود مرافق وغرف الغيار التي تساعد على حفظ الخصوصية والسلامة العامة. "

"The English garden here is wonderful and it distinguishes the hotel from all others. I truly hope that the management does not cut the costs to keep it beautiful."

"Rooms are always clean. Staff are exceptionally friendly and helpful. Child friendly. Swimming pool is a great asset."

"The whole stay was underwhelming -Poor check-in experience -Spa very average ok massage but no way is the price justified I booked for our anniversary not worrying about the price thought it would be special it wasn’t had a better massage at local Thai shop for £60 - Bar poor choice beers local unheard of stuff tasted of nothing want him and tonic expected at least a final 5 Star hotel to have good tonic ie fevertree or Schweppes nope some london essence stuff nothing like tonic water -Food...

"Clean room non working air conditioner location is good"

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"Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully...

"Lovely breakfast and helpful staff. Dated room with issues with the bed resulting in injury. "

"Basic last minute family room after our original property let us down. Fair price for what you got. Didn't like the strong smell of air freshener on the first night felt like it was an attempt to mask something as could have sworn we smelt cannabis around the landing etc the first night, gone the second night and we only stayed the two nights. Window in the room was hard to close properly and lots of loud traffic all the time. Staff was friendly and had banter , shop and petrol station across...

"Perfect place"

"Stayed the night on route to Birmingham airport. Ideal location just off the motorway. Clean room, friendly staff. Breakfast was very nice. Full English and continental available. Free parking is great."