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"Stayed a few nights before a very early flight. Easy to get to the hotel from Hatton Cross tube station, and that is free to get to from other Terminals. It's a big hotel so busy at times. Hallways are showing their age, but the rooms have been reasonably recently renovated so nice. Could hear people in the hallway which wasn't ideal. Staff were friendly if a little tired (was a busy time). Breakfast was okay but very busy."

"Clean room but no lift and the place is in need of a refresh. "

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Nice hotel"

"The fridge kept going on and off in the room suring the night so couldn’t sleep"

"Breakfast was good room clean"

"Love this hotel. convenient for Gatwick airport. Just 20 minutes in the hotel shuttle bus.Just £5 they dont except cash payments. Rooms are clean ,comfortable with huge tv. We booked half board with chiken strips then ceasar salad for me and steak for my hubby .Includes a drink.Meal was lovely. Breakfast was plentiful and tasty.Really great hotel.Dont hesitate to book."

"إقامة رائعة تتصف بجمال المكان ونظافة الموقع وهدوء الحي بالإضافة إلى وجود موظفين عاملين بجهد وأناقة وإتقان في إنجاز واستقبال الزبائن باحترام وسرعة وسهولة المغادرة مع وجود مرافق الترفيه التي تتصف بجودة عالية من النظافة والترتيب والنظام بالإضافة إلى نظافة وتنقية و تعقيم ومعالجة وسخونة مياه بركة السباحة والجاكوزي بمواصفات عالمية تجعل الفرد يشعر بالإطمئنان والراحة والاسترخاء دون قلق مع وجود مرافق وغرف الغيار التي تساعد على حفظ الخصوصية والسلامة العامة. "

"This is an extraordinary property – one of a kind. For anyone interested in or pleased by historic milieux this is a must-stay hotel. Features in the grounds date to Anglo-Saxon times and the main building to Tudor times. Even the 1930's changing huts by the pool are heritage-designated. Most of the staff were also excellent, notably the cheerful, accommodating receptionists (we needed an electric space heater as the weather was so unseasonably cold that the ordinary room heating system...

"Rooms are always clean. Staff are exceptionally friendly and helpful. Child friendly. Swimming pool is a great asset."

"The whole stay was underwhelming -Poor check-in experience -Spa very average ok massage but no way is the price justified I booked for our anniversary not worrying about the price thought it would be special it wasn’t had a better massage at local Thai shop for £60 - Bar poor choice beers local unheard of stuff tasted of nothing want him and tonic expected at least a final 5 Star hotel to have good tonic ie fevertree or Schweppes nope some london essence stuff nothing like tonic water -Food...

"Clean room non working air conditioner location is good"

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"Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully...

"Lovely breakfast and helpful staff. Dated room with issues with the bed resulting in injury. "

"Basic last minute family room after our original property let us down. Fair price for what you got. Didn't like the strong smell of air freshener on the first night felt like it was an attempt to mask something as could have sworn we smelt cannabis around the landing etc the first night, gone the second night and we only stayed the two nights. Window in the room was hard to close properly and lots of loud traffic all the time. Staff was friendly and had banter , shop and petrol station across...

"We liked the location and ease of checking in. The bed and bathroom were comfortable and clean Restaurant could do with more support as food ordered was wrong (Thai green chicken curry instead of vegetarian) and my partner had to wait whilst my food was cooked again"

"Perfect place"

"Stayed the night on route to Birmingham airport. Ideal location just off the motorway. Clean room, friendly staff. Breakfast was very nice. Full English and continental available. Free parking is great."