Family Hotels in Surrey from SAR 341

"My room was large, well heated, clean and quiet. Staff were friendly & helpful. There was plenty of parking. Food was nice at dinner and breakfast."

"I’m disabled and poor sleep and stress can often trigger a flare of my symptoms. The disabled room I was staying in is through one door in proximity to the bar/reception. I was kept awake most of the night, until finally I called the hotel at 2.00am and asked if there were people sat at the bar. I was told yes and I explained they were keeping me awake with rowdy cheering, shouting and laughter. The noise did stop after that, but my pain symptoms were already triggered. I reported it to the manager in the morning and asked that I be contacted once she had investigated. Zero contact regarding the issue. Would not stay here again or recommend it."

"Clean room but no lift and the place is in need of a refresh. "

"Breakfast was good room clean"

"Really nice hotel with very friendly staff. Bit of a strange set up concierge on ground floor with reception on the 7th. (Parking level 8). Nice area for kids near reception with lego for them to play with. Room had lots of space only have two complaints - Shower drain was blocked and had hair init. Room had a slightly off smell abit like stale fags. Outside of hotel has alot to be desired as there is still alot of building works ongoing."

"very friendly , courteous staff and location is great"

"Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5."

"Another lovely stay at the Harbour Hotel, loved the newly refurbished room. Genny, front of house was wonderful and accomodating, thank you. "

"Stayed for 1 night. On arrival was greeted by having to shout to the reception staff as the function room was right next door with a wedding and loud music. States free breakfast on Expedia however, the hotel does not provide any breakfast. This was one of the main reasons for booking this hotel. Walked to the room through dated corridors up and down numerous steps. Corridors smelt "old" The room.....well where to start?....entry light to the room flickered on and off and if you wanted the main lights on this could not be turned off. Mould on the walls, mould around the windows, curtains thin, hanging off the rail and covered in paint, one plug socket a plug wouldn't go in fully and made an electrical fizz sound. Paint work shoddy and must have been completed by a child. The room sloped down. Bathroom.....loose sink, out of hand soap and the shower would not get warm even after playing with the controls for 10 minutes. On the plus side the kettle and WiFi worked. In need of a serious health and safety review and major update or just flattening."