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"This was our fourth stay at the Crescent, our first under Champneys’ ownership. As locals we are invested in the building, having followed its restoration over the years, not least with considerable financial help from the county and borough councils. We booked our stay some weeks ago through Expedia - I selected a room we had used before and paid full price. I didn’t delve for the ‘important information’ which is further down the screen. Therefore, we were astonished on arrival to find we...

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"We only stayed for 1 night with our dogs, the grounds of the hotel are stunning with lovely views. We were only given 1 bottle of water for our room, when booking I was advised the additional supplement for pets would ensure plenty water in the room, this was not the case but we had plenty with us anyway so didn't see the point in mentioning it. We pet friendly restaurant was lovely albeit dirty wine glasses on the tables covered in lipstick. The starer came out way to quick literally took our...

"Lovely old hotel. A welcome change from soulless modern hotels in the same price range. A quirky place but in a good way. Cheap parking right outside."

"Reception staff were disorganised. We had 2 rooms booked - one was a larger king and the other a twin. We were directed to the wrong room. After repacking and finding the correct room the a/c was not working. Engineer never appeared as promised and after a further call a receptionist came to say he couldn’t fix it. We were promised a second fan which never arrived. The twin room was set up as a double despite requesting a twin. Both rooms were a long way apart despite asking for them to be close...

"Always a pleasure to stay here. Very convenient for the town"

"Always stay here. Great location. Excellent buffet breakfast. Attentive staff and first class gym."

"Amazing hotel"

"Reception staff excellent and very helpful. Lovely choice at breakfast. Pool staff excellent and great pool. Will be coming back again soon. Thanks"

"The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat"

"Lovely stay, good atmosphere. Good location"

"Our stay was ok for what we paid. The room was clean but had no air conditioning, which in the heat wave was a bit uncomfortable. A fridge in the room would have been good. Breakfast was decent and they have a Starbucks onsite which was great. The staff were friendly and overall I would say it was value for money."

"Ok"

"Lovely old building. Nice bathtub. Lots of parking. Staff were very helpful n friendly. Excellent breakfast. Lidl is right across the road."

"I couldn’t sleep was too hot no air con had to go home "

"This is such a lovely hotel - we so enjoyed our stay The place is very relaxing to be in - staff super friendly and food excellent The house is 17th century but very comfortable and well equiped Plus very good value - even gave us complementary drinks plus packed lunches Will definitely go again"