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"This was our fourth stay at the Crescent, our first under Champneys’ ownership. As locals we are invested in the building, having followed its restoration over the years, not least with considerable financial help from the county and borough councils. We booked our stay some weeks ago through Expedia - I selected a room we had used before and paid full price. I didn’t delve for the ‘important information’ which is further down the screen. Therefore, we were astonished on arrival to find we...

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"I love staying here, lovely setting in the middle of the peak district. Some of the rooms are a bit tired though and could do with a coat of paint"

"Alles was goed. Alleen het ontbijt was twee of drie keer nogal chaotisch geregeld. "

"Reception staff were disorganised. We had 2 rooms booked - one was a larger king and the other a twin. We were directed to the wrong room. After repacking and finding the correct room the a/c was not working. Engineer never appeared as promised and after a further call a receptionist came to say he couldn’t fix it. We were promised a second fan which never arrived. The twin room was set up as a double despite requesting a twin. Both rooms were a long way apart despite asking for them to be close...

"Everything about our hotel stay was superb food was very good. Amenities were great especially the swimming pool and gym"

"Always stay here. Great location. Excellent buffet breakfast. Attentive staff and first class gym."

"Amazing hotel"

"Reception staff excellent and very helpful. Lovely choice at breakfast. Pool staff excellent and great pool. Will be coming back again soon. Thanks"

"The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat"

"Lovely stay, good atmosphere. Good location"

"The room is very clean"

"Clean room"

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"I couldn’t sleep was too hot no air con had to go home "

"This is such a lovely hotel - we so enjoyed our stay The place is very relaxing to be in - staff super friendly and food excellent The house is 17th century but very comfortable and well equiped Plus very good value - even gave us complementary drinks plus packed lunches Will definitely go again"