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"Very good"

"Lovely old property in need of some TLC. My room was in the basement so was a bit fusty but the bed was comfy and there was lots of hot water for showering."

"We only stayed for 1 night with our dogs, the grounds of the hotel are stunning with lovely views. We were only given 1 bottle of water for our room, when booking I was advised the additional supplement for pets would ensure plenty water in the room, this was not the case but we had plenty with us anyway so didn't see the point in mentioning it. We pet friendly restaurant was lovely albeit dirty wine glasses on the tables covered in lipstick. The starer came out way to quick literally took our...

"Clean room, food was ok pudding a bit cold."

"Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back"

"Great stay, spa was great, but be aware which package you choose"

"We were instantly made to feel welcome when checking in, everything was explained to us regarding the facilities the dining arrangements and the bars. Very friendly and polite staff too. Would definitely stay again and highly recommend."

"Room wq very spacious. Sauna was great."

"Staff were so helpful and it was a lovely hotel, everything was clean, we enjoyed our stay and had lovely breakfast also children go free for breakfast so that's a bonus, would definitely want to stay again when in the area."

"You have to go looking for staff, reception desk and bar, all good when you find them. More light in the rooms is needed, controlled by the main switch, over the dresser and the main floor area."

"This is our third stay at the hotel, and we always find it enjoyable and great value. Our only criticism this time would be that they were quite slow to replenish the breakfast buffet, despite us having breakfast during one of the earlier, quieter slots. All staff were friendly and helpful and clearly working hard, but our experience at the Drayton Manor theme park later that day led us to suspect there may be a resort wide issue with staffing levels, which is a shame because that was the only...

"Lovely hotel. Stayed with my wife for her birthday. We had a deluxe room which was quite a long walk from hotel reception. The room was nicely decorated and the bed was massive! Only negative points for the room were the amount of cobwebs and dust around light fittings and soundproofing between rooms. We could clearly hear people in other rooms using their toilet facilities. We used the pool which was warm and changing room was clean and tidy. Buffet breakfast was superb, there is loads of...

"Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible...

"Our stay was ok for what we paid. The room was clean but had no air conditioning, which in the heat wave was a bit uncomfortable. A fridge in the room would have been good. Breakfast was decent and they have a Starbucks onsite which was great. The staff were friendly and overall I would say it was value for money."

"I couldn’t sleep was too hot no air con had to go home "

"Great place to stay. Will always use when in this area. !!!"

"The building was nice but the room had a dirty bath, not dusted room and the seal had gone on the shower so water flooded everywhere. The restaurant had an issue so it was 2 3/4 hours before our food was served. We literally could have driven home and had tea and come back within that time. But our bed was comfy."

"From checking in to checking out the experience was first class. The staff were warm and welcoming with a professional and friendly attitude. The breakfast was excellent as was dinner in the restaurant. We will definitely be back again. Thanks to everyone for making our wedding anniversary weekend so special."