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"No bar in lobby"

"Overall a good experience. 8. 5 out 10 honestly"

"We had a great stay. Loved the fact that the hotel was on the beach and we got to have breakfast with an amazing view on a daily. The staff was friendly and helpful. Our room was cleaned and replenished with water bottles everyday of our stay (something we really appreciated). We enjoyed the activities the hotel provided and loved the poolside bar. Also within a good walking distance from the malecon, if you don't mind walking a bit."

"Todo totalmente mal"

"We've been to a lot of all-inclusive resorts and this one was fabulous. We brought 4 kids and they had an absolute blast in the Kids Club, The Kids Club staff were so fun and energetic and kept the kids entertained with crafts, games, and more. Our older son loved the Teen Club and video games there. Joaquin down at the pool side Kitchen was super helpful and kept the french fries and cheese pizzas coming! Sandra at the buffet made the best fresh omelettes and checked on our family often. ...

"Excelente experiencia"

"To hot"

"La comida súper rica"

"Beautiful property and grounds with excellent services and welcoming staff. Some of the restaurant food was so-so but the events were excellent. All pools and outdoor areas were well maintained and clean. There was nothing that we needed that wasn't accomodated with grace and humor."

"Nuestra experiencia en Hoteles Palace nos quedó a deber, pues durante nuestra estancia del 14 al 18 de octubre reportamos diariamente un problema que nunca se resolvió. Al llegar al Sunset Palace, nos informaron que debíamos trasladarnos al Oceano Palace por órdenes de Protección Civil. Comprendimos la situación, aunque nos hubiera gustado recibir un aviso previo. En la habitación 15006 nunca tuvimos agua caliente. Desde el primer día reportamos la falla, pero no recibimos seguimiento ni una...

"Esta es mi segunda vez hospedándome en este hotel. La última vez fue hace 8 años y, sinceramente, estaba en mejores condiciones. Es evidente que le hace falta mantenimiento. Positivo: La ubicación es excelente, justo enfrente del malecón. Nos tocó una habitación con vista al mar y al malecón, ¡10/10! Tiene una piscina grande, restaurante y áreas comunes que, en general, se veían limpias y en buenas condiciones. Negativo: Lo peor fueron las camas. Los colchones estaban viejos, deteriorados y...