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"Stayed here for work for 2 nights. Everything was, on the whole, good. Staff were mostly helpful, the restaurant was very nice with good food, the room was nice enough and comfortable. If I had to ask the hotel to do better on a few things it would be this: 1. The sinks sit on the table in the bathroom, and hard to clean behind, so it looks like the cleaners just don't bother. Desperately needs a deep clean. 2. Doors and windows in my room didn't lock properly. I did report it, but they...

"Great sized room. Friendly staff in Reception and in the bar."

"Hotel and rooms need a lot of TLC, water takes a while to heat up and when it does the pressure in the shower is awful. Pool wasnt bad but there were no spa appointments avaliable depsite having a membership. And the junior suite dosent look like the photos. Ended up makkng a complaint andnit was rectified but still not happy with my stay. Wasnt worth the money I paid. "

"Fantastic room in a timber framed structure Excellent location Great food Thoroughly enjoyed the stay Would seriously recommend "

"Good value hotel and central too"

"From the outset the reception was chaotic with lots of noisey people. I had to queue for self check-in. I queried why there was a £5 car parking charge when this hadn't been pointed out prior to my booking. I asked why this was and he said because I booked with Expedia. So be careful. The hotel was tired and not worth the money."

"Great location. Staff brilliant. Breakfast wonderful."

"The accommodation is beautiful and quirky, lovely views from the round windows, the only thing that let it down for us was the bed, it was awful, so uncomfortable it needs a deeper mattress so you aren't bruising all the back of your legs on the wooden frame around it trying to get on and off and the wood underneath makes it feel like you are sleeping on concrete! The place is very very warm so if you are a cold person you will love it, but they do provide fans, nice to sit in the hot tub...

"Fab stay at this hotel, clean, warm and lovely friendly staff. Would recommend "

"Bathrooms in need of modernization/updating everything else fantastic"

"Ideal posotion for the Waterfall walks"

"Food and service was exceptional the room was spotless a really nice relaxed weekend. I feel they sell themselves short a little with how good the food is, there isn’t much detail or pictures on the site but its definitely a big selling point "

"Annex room window did not close. Lift was very rickety. Single beds were not comfortable. Shower leaked onto floor."

"Yes"

"Poorly decorated and maintained room. Smelt musty. Dirty. Would not stay again but got stuck travelling later than planned so had to stay. "

"Very poor space for bar and food. Room clean but lack of desk chair to use with table. Breakfast hit and miss."

"Room was clean although it did smell of stale smoke. The food at the pub was good and on the whole staff were helpful."

"Room was clean & comfortable "