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"Parking was offsite and open lot (need to take shuttle to/from)and we asked about security of our vehicle so far from the hotel, didnt seem like a good decision to leave our car safely there. Also wanted to use the pool. Yes, the hotel was booked. However some guests were extremely boisterous, rowdy, jumping, body diving in the pool and splashing other guests. Swimmers as a group deliberately taking over the pool, you cant swim or even get some space. Hot tub overflowing no room, the attendant...

"It was okay"

"Terrible room - small, no view at all, no closet or place to hang clothes, next to elevators which were too loud so we couldn’t sleep. "

"Was a nice experience "

"Dirty old dusty rooms"

"Personal muy amable, permiten la recepción de paquetes sin costo, instalaciones limpias y aseo diario, no hay ruido, buena presión de agua en la ducha, las habitaciones son muy estrechas, espacio reducido. Cerca de la terminal Port Authority pata tomar buses y todas las líneas de metro, cerca hay tirndas de conveniencia y restaurantes."

"Staff is always very friendly"

"( my family had 2 rooms- 4 travellers ) The rooms were clean, there was no hot water for showers. One of the rooms had no heat for 2 days, on day 2 maintenance came to put in a new unit. ( Rooms have no microwave , but there is a fridge) depending when you go , parking can be tricky. Staff were friendly. The casino is a short walk. We only ate in the hotel once TGIF ( as prices are higher)"

" Staff is great. Cleanliness great. Bars great. Ambiance great. Views amazing. The only negative were the room's fearures wasn't working. My initial room had sheer drapes that didn't open. 2nd room has lights that didn't work. 3rd room was good until a few hours in. The sheer drapes didn't close. But I understand things malfunction. The hotel was very accommodating. I will visit again. "

"Fresh breakfast menu. Excellent rooftop bar."

"We showed up for our reservation to find out there was an issue with our room and we are not staying at the oaks hotel anymore but at the Hilton down the street selling it as an upgrade to is at no extra cost. We picked the oaks specifically from its location to a restaurant we were meeting a large group at. While the Hilton wasn’t much further it was not what we wanted when booking. No phone calls or email letting us know, but only finding out when finely making it through the line up at the...

"Clean and bed smell fresh "

"Great hotel, nice and clean and new and affordable. V-ery happy to return!"

"Great stay."

"Our room was extremely small with practically no storage space. The paint was peeling on the walls and ceiling. There were holes in the walls where a coat rack once was. The toilet was cracked and would not flush properly. The HVAC system was extremely loud and the A/C would not cool the room. The temperature went from 70 to 82 degrees. The television had no connectivity. When advised, the staff did move us to a larger room. It was bigger and slightly nicer. But, still no storage, loud HVAC and...

"Nice location"

"Horrible experience. Anything barely works the tv didn’t work it wasn’t even smart and there’s no WiFi there no signal no nothing. The sheets were dirty, the ac unit full of dust, the fridge in bad conditions didn’t cool… well worst experience not coming back ever."

"Very clean everyone was super professional & kind . It made us a family feel safe . Also the suite with falls view was spectacular thanks to everyone from front seat to the door man did a fantastic job can’t wait to go for a longer stay ."

"Our family had a wonderful time at Great Wolf Lodge. It was really inclusive. Both boys at different ages were able to engage in a lot of activities. The food was fantastic, better than I thought it was going to be. The rooms were clean. The bathroom was a little small."

"This was the perfect spot for me to stay while I was solo traveling in NYC! My room was comfortable and had everything I needed, and was cleaned every day. The property is centrally located in Manhattan and 3 minutes away from the nearest subway station. It was pretty quiet considering and I never had to wait for a bathroom. The rooftop terrace was also beautiful, I couldn't believe what I got for such a great price. I will definitely be back on my next trip to NYC."