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"Staffs are helpful."

"The staff were very friendly for the most part. The evening staff at the front desk were less attentive. The other staff however were friendly and went above and beyond to be polite and helpful."

"First of all they cancel our reservation and said we have plumbing issue and we booked hotel for you at hilton hotel. We went to Hilton hotel and got room like there is literally like no view plus we paid $55 for off site parking there. If we know before then I would book hotel hilton itself. Staff was not friendly. And can’t recommend this hotel."

"Unfortunately, I was very disappointed with my stay. When we first entered the room, it had not been cleaned properly. There were hair strands everywhere, including on the bed, and a thick layer of dust on most surfaces. I spent nearly an hour and a half cleaning the room myself before contacting the front desk. I also noticed that the bed sheets appeared not to have been changed. Housekeeping later came to vacuum the room and replace the bed linens, but the room still did not feel...

"Writing this review after an amazing stay at the Sheraton Fallsview Hotel. We booked our stay on Expedia where I misunderstood what I was booking and thought I had booked a room with a view. Turns out the view was a brick wall. This was very disappointing as it was our son's 16th birthday and we had planned a weekend getaway. Not the end of the world but disappointing for sure. I voiced my concerns on Expedia to let them know that when booking a two queen bed 'View", the words "no view' would be...

"Basic features, clean room, wonderful location. Helpful staff, got a a free upgrade."

"Good stay. No complaints. Air conditioner wasn’t running properly and I brought it to front desk attention and they offered a discount on our two day parking. Left a good feeling with us and will be back."

"Alsome service"

"Staff"

"The hotel was updated and very pleasing to look at inside. We enjoyed our stay."

"clean"

"Very clean and comfortable room. Good location close to lots of restaurants and short walk to shows at Fallsview Casino. Nice observation deck on the 25th floor offers a great view of the falls. Only small drawback is the lack of parking on site. You can self drive to the nearby lot about 1 kilometre away and take a shuttle back for 35 dollars or a valet will look after the parking but charge $100."

"great stay"

"Clean"

"Elevators are terrible- plan an extra 45 minutes to get down.. or up"

"Great view of the fall"

"good enough"

"The proximity to all the things we love was great. Elevators were fast! Staff very helpful and pleasant. Enjoyed the coffee shop and lounge at 7:00 while the rest of my crew slept. Would stay there again. Only concern…low water pressure in shower."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"I dint have time to enjoy the rooftop! 😢"