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"Beautiful hotel with stunning views of the fall"

"To be honest, Hyatt Regency Niagara Falls is more about the hype than the experience. I booked two Vista Premium rooms and spent nearly $1200 per night on our reservation, expecting a true luxury stay. The rooms were spacious and the Falls view was beautiful, but the overall experience didn’t justify the price. The biggest issue was inconsistent customer service. At check-in, one front desk employee told us both rooms could check out at 2:00 p.m. The next morning, another employee said one...

"M staying there room number 211 2 floor i forgot my jacket there i call alots time no one find out"

"The rooms were very clean, and the staff were very helpful."

"Overall, this was a great place to stay. It was very close to Broadway theatres without needing to cross through Times Square crowds. As for the hotel, it was recently redone and the room was great. The biggest issue I had was inconsistent wifi and television. It frequently would go in and out, and since the TV seemed to be using wifi, it would freeze each time. In general, the staff was very nice and helpful, housekeeping did a great job, and the location was wonderful."

"Elevators are ridiculously slow. Food was good, room clean and nice."

"Loved my stay! Wonderful staff and really clean."

"Love this hotel. Daughter and I enjoyed it. Breakfast was good. Room is tight but that is expected in NYC. Location is superb. We took the train from this hotel to EWR at 5am and is was easy to do . You are close to Times Square, Central Park, etc.. Love it"

"Such a nice aesthetic good location and very clean beautiful rooms."

"Hotel’s location excellent for first time visitor. Visitor has everything at your hand palm. Food, transport and minutes to more visited attractions Fully recommend this facility."

"The stuff wasn’t serious to me"

"Beautiful spot. Very uncomfortable beds"

"Fantastic location; so easy to get everywhere, plus it’s a great area. The hotel is nice, although the main lobby areas always seemed crowded. The longest wait times for elevators we have ever encountered. Three elevators, yet our shortest wait for one was 8 minutes! Our room was on the 6th floor, so we ended up taking the stairs most of the time—first time was up with all of our luggage when we arrived, and the last time, with luggage, going down at departure. We traveled with two...

"Our room was not cleaned after our first night. We left the room at 8am and returned to an unmade bed and dirty washroom at 8:30pm. We were told they were trying to be more green - what??? They were unapologetic and I had to ask for the room to be cleaned each morning after that. The air conditioning unit was very loud and banged each time it fired up- very disrupting when watching TV or sleeping."

"The view was excellent and location was great. Very accessible to public transportation. Can’t beat the view of Niagra Falls. The fitness room was blah. Not many options there. Other than that we had a great stay!"

"Wonderful time! Clean room, kind staff, loved the complimentary cookies."

"great location. clean room. If there's a microwave it would be even better"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."