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"Hotel was in a good location. Parking at hotel to get checked in was a nuthouse"

"Well sited for Downtown Manhattan. The restaurant has a limited menu but lovely staff. The room was very clean with great air conditioning. Breakfast is self serve with a good choice. The lifts take some time on occasion but otherwise work fine(there are many floors!)"

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"We stayed here for 1 night over the long weekend. The parking fee is a $100 for valet or $35 for self park but then they will shuttle you to the hotel. This is a very odd request. The elevator is unsafe to use as well leading onto the top floor. My booking was supposed to pay at property,I asked to split it between other cards and the receptionist simply said no."

"The room was really clean and comfy - I slept really well and the room was a good size for three of us, with two double beds and three big suitcases. The location was convenient and I liked that it was close to stores for drinks and snacks, as well as a cute little coffee shop. The front desk and security folks were great."

"Excellent staff"

"The hotel is at a great location. The amenities are great. The food at the morning buffet is very good. However, the room was super small. Smaller than a cruise ship. Suggest you adopt some of their space saving tactics. Make the bed raised so suitcases can fit underneath. Their remodel was ongoing in the lobby. The lobby was well organized"

"Need basic maintenance such as repairs the door frame and towels holder and need to keep cold water and microwave as well."

"Liked it. Very nice. Food all around casino across the street perfect"

"Rooms clean and common areas. Free coffee should run longer in morning. Not a huge fan of the self check in. Seemed impersonal, do want to feel like someone was there and attentive."

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"Fri-Sun May long weekend stay with my young son. Pros: Room was clean, everything in working condition. My son loved the pool, I enjoyed the hottub. Pool is not heated. All amenities are walking distance. Food, activities, attractions, lots to do all in a short distance. Cons. Limited parking at hotel. They do offer paid parking off site that's a few mins walking distance."

"Room and bathroom was dirty "

"Hyatt is a 4 star hotel. It was so clean, spacious, and had so many amenities! We will definitely be staying with the Hyatt again."

"Great location, our train into New York got delayed and we got there very late but check in was so easy ! Would def go back again"

"We had a great stay, room was clean and spacious and comfortable. Staff was friendly and helpful.ocation was great close to everything !"

"I included breakfast with my reservation and that was a great addition to my stay. The room was super cute and recently renovated. The room was small but efficient and I loved that their towels were soft and not rough like many other hotels. I’ll definitely be back and will recommend to friends."

"The room they gave us was not very clean or painted. the bathroom fan didn't work and the bathroom window didn't open. It was not a comfortable bed either. One side had a metal bar down the side of the mattress."

"Excellent service from staff. Centrally located within walking distance from points of interest."

"We were surprised about the sharing of the bathrooms. Never done that before. But there was one bathroom that had a big window in the shower. Realized there were more bathrooms and that made it better. It was so close to everything downtown. It was small but we basically used it to shower and sleep. So I would book this place again for sure."