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"I prepaid for my hotel stay, but when I arrived, I was informed that the hotel was under construction and undergoing renovations. Instead of receiving the room I had booked, I was told to stay at a different hotel. I had specifically booked a room with two queen beds, but the replacement hotel only provided a room with one bed, which was not what I had reserved or paid for. This caused significant inconvenience for my family. If a hotel listed on your website is under construction or unable to...

"The whole experience was great!"

"All staff unrespectful"

"Nice and clean rooms and friendly and helpful staff"

"Very nice rooms, and friendly staff. I have stayed before. However, it proved to be difficult at night with a large accumulation of small moths in the room. Very unsettling. The pools, especially the outdoor, closing at 9, was disheartening. I would not stay again, especially for the $400.00 price tag."

"The room was TINY, but the staff was wonderful, the room was clean and quiet, and the beds were comfortable."

"Some lights didn’t work but that’s alright"

"Great hotel, stayed several times and always enjoyed it."

"Short stay in New York. Was wonderful"

"This was a great hotel for families. The furniture was sturdy and easy to clean and the view was stunning. The kids loved being able to see the falls and the nightly fireworks. The pool was a great amenity, however it was rather dark since the windows were covered. One downside was all the extra fees and breakfast not included. But the staff were helpful and friendly and the rooms well stocked with pillows, soaps and towels."

"Clean, decent location, helpful staff. The cookie at checkin was a nice touch. Only downside was a bit of noise from the streets at night."

"We checked in early on Tuesday and got charged $100.00 for early check in. The room (411) didn't have a mini fridge and there wasn't one available. The air conditioner sounded like a helicopter. We walked around bare foot and discovered that the rug was dirty. Upon checking out this morning (Friday, July 17, 2026) and inquiring about taxi service we were told that they only called taxis to take people to the airport, which we didn't need. If we have to go there again we hope everything will be...

"The location proved excellent—within walking distance of numerous destinations. While the room is relatively compact, it works well if you intend mostly to sleep and explore elsewhere during the day. Soundproofing falls short, making hallway noise easy to hear."

"Loved the stay"

"very good place"

"Loved the location near the station"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Hate the facility fees"