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"The hotel was very nice, but the rooms could use some updating. Staff was very helpful and nice."

"The view was great but the hotel was a little over priced"

"Amazing place to spend your time in Niagara. We got a fallsview suite which was remarkable. Comes with additional coupons which can save you extra bucks off food from various restaurants."

"It was very close to all of the amenities. The staff were all awesome especially Sandra."

"Staff were not professional"

"Staff"

"Provide shuttle to the offsite parking lot, we stayed in a city view room on the 29th it was great, even had a view of the American falls. Room was modern, bathroom nice "

"Great staff, very poor dated rooms"

"Very cool and very nice bar and rooftop"

"Elevator small and long waiting at peak time. No boiler in room but a small coffee maker. Room is also very small. Bath room fan is pretty efficient"

"Air conditioning worked great"

"Good view"

"Great place to stay without costing an arm and a leg. 2 block walk to E train and then from there can get to Carnegie Hall, Union Station, and even world trade center. AC eas solid and strong. quickly cools the entire room."

"Great location!! Friendly and helpful staff. Bar and property were well kept and a plus!!"

"The AC doesn’t work properly"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Dirty, overpriced rooms, parking price was outrageous and wifi was an extra charge. Avoid."

"This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front...