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"Check in desk personal were very friendly."

"The hotel is in need of an update, with attention to detail for any renovations. The walls of the hotel rooms are thin and you can hear people in neighbouring rooms. Staff were very friendly and helpful. Especially given one of our party were being disturbed by a party in the neighbouring room. Staff moved them to another room. Breakfast was ok. The spa/swimming pool is in need of some tlc."

"The vibe is great, trendy and boutiquey. It’s very clean and a great location. We stayed before a cruise and it was perfect. Loved it"

"Great friendly professional staff. In a great location with bars and restaurants just outside. Ate in the 6th floor restaurant which had great views and quality food. Mention to Stefan concierge who helped with our questions."

"Exceptional. Totally recommend to family and friends."

"Very convenient hotel for the cruise terminals and also for exploring the old parts of Southampton. Thoroughly enjoyed my stay and wish it could have been longer."

"I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on...

"Lovely room for a relaxing stay in the New Forest. The food (dinner and breakfast) was standard hotel food—not bad but not great. The dinner was presented in a gourmet style but of average quality."

"Very disappointing stay. Our first room had a leaking air conditioner. When I reported it, I was told maintenance could only look at it in the morning, but we were eventually moved to another room. Unfortunately, the air conditioner in the second room was dirty and blew dust around the room. It was also very hot and uncomfortable. We didn’t complain again because we didn’t want to make a fuss, but the overall experience was unpleasant. The hotel looked much better in the advertisements than it...

"Great staff and breakfast, just evelater only one not enough"

"The hotel is a lovely old building with a lot of nice features. Our room was on the 2nd floor and fortunately there is a tiny ancient lift that is just big enough for 2 people and a suitcase, the room was 'cosy' but big enough, the ensuite had a good shower with somewhere for your shampoo etc if you didn't want to use theirs, it could have done with a hook nearby for your towel but that's my only minor complaint. The breakfast was a typical buffet, just what you expect. I had to ask for plant...

"Nice place but starting to get a bit tired looking in places"

"This Hilton Hotel is superb! The reception desk people were so helpful. The room was beautiful with a balcony overlooking the cricket ground, which is why we booked to stay there. Beefy's restaurant on the upper ground floor of the hotel was exceptional both for dinner and breakfast. One thing we would have appreciated in our room was a small refrigerator to keep wine, water and milk cold"

"Gym too hot"

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"Room was clean. A lot of stairs to climb. No remote in room for tv. Nice neighborhood"

"Never stay here in the summer! A lovely hotel with a great spa but sadly the staff were not interested. Our room (6) was boiling hot, far hotter than 2 other hotel rooms we have slept in over this May 26 heatwave. When we raised this at check in and explained that we would not be able to sleep in the room we were given a spare fan that simply moved the hot are around. The whole upper corridor of the hotel is oppressive and our room was swealtering all night. No one checked on us or offered to...

"Zeer leuk en mooi oud Engels hotel met tuin en buitenzwembad en spa. Heel relaxed en rustig in de natuur gelegen en zeer dichtbij het New Forest Nat. Park. Dichtbij leuke plaatsjes om te bezoeken."