Family Hotels in Morocco from SAR 208

"Upon arriving at the airport at 10:44pm we were hoping to be greeted by our driver, who we booked 3 months prior to arrival, that was not the case. We had to wait an hour for him to arrive to pick us up. No apology just went on like nothing had happened. We arrive at entrance where they drop you off with your luggage and someone comes to meet you to bring you down the alley to your hotel. Check in was fine and smooth BUT once we got into the room is where we were both put off (not even the first two scenarios were as bad). There were moths and gnats as the window was left open and stains on the sheets. At this point it was late and we were both exhausted, but not tired enough to hop on the internet and book another hotel for the next night. We got minimal sleep and had a tour booked for early the next morning. After the tour we came back to the room, collected our luggage, and went down to check out a day early. They basically just took our keys, gave us a thumbs up, and told us to have a nice day (kick rocks) after telling them about the room situation. Once again no apologies, "how can we make this right?", nothing."

"Excellent food Great facilities and a heated main pool. Shame the water park is freezing. Very large site so difficult of You have mobility"

"Well laid out hotel. Found there were restrictions on what food/drink was available where. Not a major thing but frustrating. En-suite bathroom layout was a little strange - location of sink, location of hand soaps, weirdly high towel rack, strange blinds not a wall so everything going in the bathroom could be heard in the bedroom. Poor soundproofing / terrace door which meant the overly loud evening v entertainment was very loud in our room."

"Fantastic place to stay - one bed studio apartment with a sea view balcony. Amazing price and value for money - really spacious apartment and very well maintained and decorated throughout. Only a 10 minute walk to the beach and a host of places to eat. A bit far from the old town, but easily reached along the promenade if you don’t mind a scenic walk. Also only a 20 minute walk from the train station. You have to pay extra for the breakfast buffet, but it’s very reasonable for the spread available. Would definitely stay again."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"Need to work on the food"

"I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined."

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"The food was very good. Staff was friendly."