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"family friendly"

"Great place to take the family, but snack bar isn't open until after 4pm and the cleanliness of the bathrooms in the common areas could use some standard upkeep and a cleaning routine. "

"We stayed at the hotel for 4 days. Not once did they come to service the room On the 3rd day I called 4 times and they kept saying someone would be coming. No new towels not even toilet paper was brought up until I called to speak with a manager. Very inattentive service."

"Hotel Houze — Downtown Detroit, Michigan Not Recommended When I first arrived, I was assigned to Room 04, which had not been cleaned. I was moved to another room, but the issues didn’t stop there. The hotel looks more like a motel from the inside, with a metallic appearance on the upper floors. The quality of the sheets was very poor. they appeared yellow and brownish, suggesting the laundry machines are either dirty or using harsh chemicals that discolor the linens. Even worse, the blanket I...

"Room wasn’t the cleanest walls were dirty and curtains."

"Hotel was amazing. Staff very friendly. Room was just perfect "

"The Hotel is an older hotel but it is in great condition. We found it to be charming, the staff were friendly and helpful. The room was nice and clean, i have no complaints. I would stay here again. My only complaint was the lighting in the halls was dark."

"The price I saw online at Expedia.com was different than the price I paid. Had to pay $90 extra than the price I saw online, when I got to hotel. Not hotels fault, Expedia had the wrong price posted for the room!!"

"Friendly staff clean room need routine maintenance knobs need tighting. Bathroom P trap needs removed and cleaned "

"Yes"

"Our breakfast was a box breakfast. You select what you want to order, and they bring it to your door at a time you selected the night before. It was good, but weird. The room with a view of the Bay was exceptionally beautiful. We will stay here again, but not in April. Burrr"

"As a first time visitor to the Casino we found the whole set up very confusing due to lack of signage. We had no idea what a 7 Star or Diamond member was or what line up to get into to register at the hotel and for a meal. I had to call to find out where to go to park. Signage said “self parking” but didn’t indicate that it was for the casino. I have problem walking and there is a long distance to walk from the parking garage to hotel."

"Great overnight stay. The beds were comfy and the room service a plus. Quiet too!"

"Had a lovely stay. Only mishap was not the fault of the hotel. A car ran into the power pole in front of the building and there was no electricity for a few hours."

"We had a nice stay. Only things worth mentioning were the outlets in the bathroom area didn't work and the thermostat was low on battery. Everything else was just fine for our stay."

"Great!"

"Excellent hotel Lots of things to do right inside the hotel…. Basement has a bar w/bowling and golf simulators. Would stay here again"

"I love the onsite restaurant/bar"

"Very upscale hotel and room had a beautiful view of the Detroit River. Front desk allowed me to check-in early so that was nice of them. Housekeeping didn't clean on the weekend and I was told it was standard practice to save on resources. While I understand that and didn't need daily housekeeping, it would've been better if I was told that in advance (or if the room had a sign / card indicating that). Rooftop bar is also very nice and there's also a decent sized pool and gym in the basement."

"Beautiful view! We had a king bed with a sofa, room was clean and fresh. Breakfast delivered in the morning was great. Pool and hot tub were nice. Staff was helpful and friendly."