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"Room was clean but could have use more towels in the bathroom. Good choices for breakfast. Beach was fabulous and the view was spectacular"

"Great experience"

"We stayed here this past weekend. The room itself was big & spacious. The front desk attendant however was pretty rude when we arrived. We are from out of town so tried to call & see if we could check in early but just got left on hold. Upon arrival (we were about 30-45 minutes early) we asked if their was any early check in and she said check in was at 4 accross the board without even checking if any rooms were ready… we then asked if we could store our bags at least and she said do we look...

"Hotel is VERY dirty... poorly managed lifeguards play on their personal phone more than they do their job. They have SERIOUS ELECTRICAL ISSUES.... only half the water park worked and not the part with the main attraction , the only thing working was the lazy river and the kids ankle deep water. If you ask speak to a manager you're gonna be told ten different stories. Our room had food and clothes still on the floor when we checked in i'm gonna ask for a manager again , when we checked out and...

"There were enough little things that were not right or working, especially for a room that was over $500 on a Friday. Paid to upgrade to have a soaking tub, that did not work. Toilet paper hanger was broke. No coffee cups or creamer. No plastic cups or glass ware, for a room like this, expected glasses. The wood grain on the check-in counter has a layer of black grime on it, do not touch. It was a nice room but things made it not worth it."

"No mini fridge or microwave, small room, no coffee/tea machine, shower took forever to get hot, no bath tub, no parking included"

"There was 2 of us that stayed in a double room. BUT. They were double mattresses on queen sized platforms. As a result, both my friend and I kicked the edges of the beds several times. We both tripped and fell over the edges and I got a large bruise. I brought it up to front desk when checking out and they had security come down with a form for us to fill out. We were in a hurry to catch our ride so I asked for them to email me the form. I got nothing. Then I called and was transferred to a...

"Great will definitely will be back"

"Sugar beach location was roughly 10-15 minutes from downtown. The beach on site, was ideal. Beach chairs need to be updated.. could be nicer. The balcony decks need cleaned. Hotel room was nice.. Breakfast delivered to room was nice in the morning, not having to go down to a lobby was a plus. Coffee machine in room could be updated."

"This hotel was a challenge for 2 Seniors. The walk from the curb to the Check-in desk was a very long distance. To get to the Lobby, had to use an escalator, signage nearly non-existent to find lobby, security then point me to follow purple carpet. Had to go through casino and that's when I spotted a bellman, Phil. Then finally got to the lobby. He + I had to go back to the car to get luggage and then back to the lobby to get to room elevators. I'm sure just this took over an hour. Bellman,...

"great inside restaurant and bar. centrally located a plus! will stay again!"

"I didn't like the room, floors, bedding and bathroom area. The sheets were ripped. The face bowl was backed up and there was no maintenance on the property to fix it."

"SO CLEAN! SO COZY! SO PERFECT!"

"The view was great and the staff was very friendly. Would stay here again. Breakfast could use more options."

"Chris and Ken were amazing!!! The best bar tenders ever!!! Breakfast was great , the complete staff is amazing!!!⭐️⭐️⭐️⭐️⭐️ The Customer Service at the Restaurant is phenomenal. Moreover,housekeeping is also very attentive to all of our needs. Definitely recommended this Hotel. 😁⭐️⭐️⭐️⭐️⭐️"

"The property is well situated to the center of town."

"Good time for the family"

"We stayed in the shores condos. Beach and bay view, right by the pool. Great property! Main resort down the street which was absolutely beautiful."