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"Location"

"My favorite hotel in Boston. Feels like a destination resort….multiple restaurants, year round rooftop outdoor pool, spa, sports bar, and everything nearby."

"This was a decent hotel overall. The best part is the location to restaurants and boardwalk. It was in South Boston the calmer side of Boston as North Boston is where all the action is with tourists. I feel the amenities could have been better considering you are charged a daily resort fee. The pool was a basic lap pool with no jacuzzi. The exercise area was small. We did enjoy the complimentary bikes which are helpful in getting around. The rooms were standard and no one cleaned our room for...

"Rooms are always clean and comfortable. Great location and staff are so helpful and friendly! Only downside is no coffee in the room."

"Easy shopping in walking distance. Room was excellent. Only complaint was no microwave."

"Room was attractive and bed comfortable. COULD HAVE USED DRAWERS! Literally, the one negative. Everything else top quality!"

"Very good services"

"Staying at Citizen M is a lot like shopping at Aldi. There's some insider knowledge needed. The hotel is fairly high tech. The check in is mostly self service. You even make your own key card. You must use your key card to operate the elevator, which is great for security, but frustrating for first time travelers who aren't in on the secret. In your room, you use an ipad to operate your TV, lights, climate, and blinds. The room is small, but the lobby is huge and really nice — the kind of place...

"The location was excellent, very clean and nicely decorated rooms."

"Very nice place!"

"great location but overpriced for the outdated and small rooms. There are no amenities and the destination charge is a joke..(a bad one at that!)"

"I liked having free water bottles every time I wanted them using their recycling system. It’s a great idea! Free coffee in the lobby was nice too. Not many other amenities and no outdoor spaces but the location is convenient. It’s in the financial district which is a quick walk to the freedom trail. It’s also a short walk to Boston Commons."

"We loved the location! Unfortunately, there was no coffee maker, kettle, or refrigerator available. These items can be requested by calling housekeeping."

"Clean room, but parking if you have a rental car is not convenient. There are no elevators, as it’s in an old brownstone, so beware if you have a heavy luggage - you may be carrying it up 3 flights of stairs. Otherwise it was a nice room, comfy bed, and clean bathroom."

"Room was dusty, but other than that, it was a spectacular property"

"Clean room perfect stay"

"Great stay, the bathroom needs a deep cleaning- the walls and bathroom door need a good wipe."

"Beautiful property. Lounge and dining area so inviting and perfect for my business needs and personal needs."

"Not bad"

"very nice hotel"