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"Warm welcome and well situated for enjoying the beautiful city of Boston. Rooms small and comfortable bed. However, lacking in surfaces for products and drawer space for storage."

"My family and I stayed for two nights and it was absolutely incredible. One of the nicest hotels we've ever stayed in. Everything from the service to the food and the room of course were perfect! We had an incredible view of the city from our 18th floor room. That pool and hot tub especially were a big plus for the kids and us as well. My wife and I enjoyed a massage at the spa which we would highly recommend! Overall, one of the best stays we've ever had outside of our own home."

"Great friendly staff, very nice location and food at the bar/restaurant was excellent! Coffee maker was kinda busted and did notice a stain on the comforter, which is odd for an expensive stay, but would definitely stay there again 👍"

"The A/C wouldn’t go below a certain temp even when we dropped it lower. The TV being off to the side so one bed could view it was odd. The sprinklers were also covered, making the room a fire hazard and illegal according to Massachusetts law. The bathroom didn’t have a working fan, so it got steamy and the water condensation was everywhere. I did like that we were able to get a discount at the restaurant next door."

"I stayed overnight for easy access to a concert at Symphony Hall. Perfect location, comfortable beds, nice staff. Only critique is that the air conditioner was a bit loud. It kept the room temperature perfect but would wake me up. If I’d remembered to pack ear plugs it would have been fine."

"Room was clean. We enjoyed the free snacks in the room and the staff was friendly."

"The property is new and well appointed. The staff is not up to the standard. Very disappointed in their customer service."

"The rooms are small but very functional The property overall is nice and well maintained The bar/lounge/common areas given it a nice charm"

"Very small, tight room. There was no place for a suitcase and the room didn’t have a closet. After we switched rooms it was acceptable"

"In the lobby, there was an espresso machine, nice bonus. Obviously an older building with renovations. Overall a great location to walk to various sites. Beds were comfy, bathroom (at least are room) had a small angled shower and a very low toilet. Not ideal for people over 6ft. The front staff were helpful and friendly. Also in the room was a Nespresso machine for additional coffee choices."

"The shower did not work properly. Also the blinds didn’t work properly."

"Gorgeous hotel, very clean and welcoming. We had a wonderful stay, staff was very kind. "

"Coffee should be in the rooms, my iron and ironing board were broken"

"Beautiful neighborhood, and the Copley House was a nostalgic trip back to the days of college dorm living."

"Good location, poor service, forget about the breakfast (very poor)"

"Room was so small you could barely turn around. If it’s just you prob ok. Two barley fit. Super noisy in our room. Outside house. AC was very loud. Woke us up multiple times during the night."

"The room was perfect and clean. The staff were very accommodating and amazing with all."

"Great location"

"Loved the books!"

"While I do appreciate a early checkin, there was a mixup and I got charged not only the fee I paid online, but the full fee and deposit along check-in (deposit was expected, full charge was not but was cleared up when I brought it up, did cause my bank to place a temporary hold and lock funds up, but the vacation was still a hit). The major disappointment was finding out GWL dosent do the buffet if they have under 80% occupancy, and the normal food is quite awful, definitely not worth $140+ for...