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"Customer service is excellent and service"

"It was great!"

"Todo está muy bonito y limpio"

"This is my absolute favorite hotel to stay at whenever I’m in Arizona. It’s super conveniently located — it’s near enough to old town, but far enough away to feel peaceful and relaxing. The staff are top notch and super friendly. It’s always a pleasure to stay at Valley Ho."

"Great property, nice vibe."

"Cool hotel built into a rock formation. Not sure when it was built but it’s older but they take good care of it. Pools are neat. 2 main that are connected. Rooms are bigger than average. Ours did smell a little like weed when we got there. We stayed off season so it was a phenomenal deal."

"Wonderful experience"

"We loved our stay at the Biltmore! So many nice extras in the room like a Nespresso maker and plush robes, bottles of water, large bottles of shampoo, conditioner, body wash and Lotion. A steamer! A tub and shower, lovely patio, seating area and fire pit. The room service breakfast was one of the best I’ve ever had. We were next to one of seven pools. There is even an ice cream shop! Lovely hotel."

"Lovely hotel in a wonderful location on looking camelback mountain. Lots to do nearby including phoenix amazing botanical garden and Taliesin West. Really nice fresh fruit for breakfast and surprisingly reasonable on resort dining."

"Easy check in and check out. Great price for the rooms and water park. Family friendly with lots of activities and extended use of water park after check out."

"Great property and the new renovations are lovely"

"Wow! This place was absolutely stunning. Immediately from check in they were so sweet, then the rooms are huge and lovely. We enjoyed the pool and great service from Cameron, overall cant wait to come back again"

"Love the overall vibe of the property. I’m a fan of older vintage looking hotels so this worked out great. Both pools were wonderful. Food was pretty good. Staff was attentive and very helpful. Would definitely stay again."

"We loved the property because of all the beautiful trees and foliage. Beautifully appointed and clean. However while at the pool the music was extremely loud and selection of songs not quality music!! This hotel is advertised as a quiet oasis for relaxation!! The music didn’t let you relax at all!!"

"Hotel was great staff was nice and attentive. Shower leaked and had water pooling in it."

"All around great place to stay"

"Room wasn’t cleaned everyday. Shower reeked of mildew and parking was expensive. Water pressure was terrible."

"I truly don’t think this should be considered a resort. It felt much more like a boring hotel. My boyfriend and I wanted a staycation with a resort style pool to hang out by. The pools do not feel resort style whatsoever. There is no lifeguard. Families had moved chairs all around in the pool and it looked like an absolute disaster. Towels everywhere, bags with food falling out everywhere. We were so disappointed, we packed up our things and didn’t even stay the night. We were there for just a...

"We were in #4 casitas so the lobby, restaurant and pool were a drive away. We did not see the pool and that was the main reason for booking here, then we decided to use it one evening and they closed it for some emergency. Instead of the onsite restaurant we went to many other places around phoenix to eat. (Sunshine breakfast bar was our favorite! ) The studio room was great especially with the washer and dryer in the room. On our last day a family with young children were our neighbors and it...