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"Disappointing and Overpriced Stay The breakfast was exactly the same every day and became boring after two days, especially during a longer stay. There are no in-room breakfast facilities. Reception staff were rude, and the late check-out policy seemed inconsistent—free during my first stay, then £10 per hour later. The location is inconvenient, with no nearby public transport and few shops or restaurants within easy reach. Some rooms have noisy roof or window structures during rain, and I had...

"Everything about the hotel is ok. Nothing outstanding."

"I would say the room we had was small for a single let alone a double that we had paid for. Not a great night."

"I’ve booked two standard for a trip in April 26. On arrival, we were given a family room and informed that that was the last room they had available. Entry into the room electrics in did not work it was cold with one bed settee prepared and a double bed. Upon complaint and insistence that our original booking was two standard. And given our health condition that’s the reason we chose the option after a healthy discussion and pointing out our health needs. An indicating that “Grand” should...

"Very comfortable and clean rooms, good selection of breakfast meets requirements for vegetarians. Staff were very friendly and helpful. Just a couple of things to consider, bar seemed to have run out of a couple of drinks options we ordered. We had traveled from South East London after finishing work. Managed to get to the property around 9:40. Just made it to last food orders for 9:45.May be helpful if the kitchen order time is extended to perhaps 10:00 pm. Otherwise a good stay, have stayed...

"We stayed in the Windsor suite with the jacuzzi outside and had a lovely stay. The staff were very polite and informative. The hotel is very scenic and has a view of the lake. The suite was very spacious and was very well equipped. The restaurant on site offered a wide variety of food to a very good standard. We would have loved to have stayed longer and will definitely stay again."

"For what I paid, my room was disappointingly small. I couldn’t easily move around the bed without bashing my legs. It was comfortable enough for a night but I wouldn’t have wanted to stay for longer. City centre location so handy as a base."

"Good"

"Location is spot on for the first time visitor!"