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"The staff at Margaritaville were exceptional. Very friendly and efficient. They really seemed to prioritize the guests. The hotel was very clean and the rooms were comfortable as well as clean. The only complaint I have is that I didn't realize they sold day passes to the pool for $40.00. Anyone who wants to enjoy their pool is welcome to pay which really makes it overcrowded. Really overcrowded to the point it made it uncomfortable. Many families with children occupied the pool and seating...

"Didn’t like the mold above the lazy river dripping down on us- and some other places in the water park. Other than that we had a great time."

"Great location and this is my favorite Kansas City hotel but i didn’t get a shower cap because a hospitality kit was not provided. There wasn’t a coffee machine or kettle provided, though I asked twice at the reception. No mugs either. And room service was skipped for almost 2 days until I asked. We ran out of soap and toilet paper."

"Clean facility, helpful/friendly staff, excellent restaurants, and superb casino."

"Our stay here during the World Cup was a disaster. We arrived after 9 pm and they told us our room was not ready yet.... We had two kids with us. The next day we were locked out of our rooms and building and no one was at the front desk to help us. I was there with another person who had just checked into two rooms and neither room had towels. Then I just found two extra $100 charges with no explanation. This was not part of what was explained when I booked with expedia and not part of what was...

"Everything was just amazing!!"

"overall a good place to stay, this is more of an adult only spot, we had the grandchild with us and nothing for him to do outside of the hotel room- I know we were there for casino, but thought there would be a little bit to entertain him"

"The lady who checked me in was very nice, the pool options were great. The room was very clean and well maintained."

"Was unaware this property is in foreclosure and changing hands, but the staff was excellent and helpful. The restaurant was well run with very good food and reasonable prices. The outdoor pool deck could use attention, and the pool was freezing cold so we didn’t get in. Our room had a small balcony overlooking the Plaza, so we sat outside morning and evening. Again, it could use some attention and a thorough scrubbing of the chairs (or maybe new), but we did enjoy it there. I’m looking...

"Hotel had a lot of wear and tear but they had imp a lot of it. Friendly front desk staff"

"Perfect .language barrier but still good"

"Our room was not as clean as I would have preferred. Bed was comfortable."

"New and nice. Great area - very quiet. We will stay here again."

"We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend."

"Breakfast is not included. Its a 20$ charge. They do have a restaurant on site. The parking is open lot."

"All ok"

"We loved the kick back meals"

"Room was spacious and clean. Staff was friendly and accomodating."

"I really like this hotel and will stay there again. I did have issues with the wifi and my closet had no hangers and the first time I didn’t have an iron for my clothes. The bathroom was my main concern because the shower was in really terrible shape. I laid down towels and used it, but was tempted to do a sponge bath. I did report this and they were good about saying they were putting an order in to maintenance right away. The bed there is always awesome. I had a two-room suite. ...

"Staff was great and so was the room. Hotel is next to campus and Aggieville which was very handy."