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"Everyone was friendly and helpful. The property is beautiful and very tropical feeling even in the mid-west. Close to shopping and entertainment. Pools were amazing. "

"Elevators were terrible and the staff stole from our room. They were caught and pretended they thought it was trash."

"Room needed cleaned better. Blood on bathroom door/ boogers. Windows needed cleaning and table/desk tops. "

"Property looks nice from the outside. Lobby area is pretty and the staff were very nice. Beds & pillows were great! Unfortunately, there were dirty sheets in the hallways, a vacuum left overnight by the elevator, and hallway was never swept, bathroom was marginally clean and the shower curtain was half unsnapped. Just small things that should have been done. "

"The room was nice and fairly large with an excellent rain shower head. Had an issue with the toilet when we arrived but it was fixed very quickly. Convenient location to the Plaza. We've stayed everywhere on the Plaza and this would rank in the upper 1/3 of places."

"Room was clean but the front desk did not give me back my drivers license. She said she had it but did not know what happened to it. Also shady stuff going on at night . Seemed like prostitutes were in the hotel. Some one unlocked our door and started to enter our room after we went to bed . I would not recommend this hotel."

"Front desk (Sophie) was rude very unfriendly and very unhelpful.. which was a shame as the hotel is really lovely but her off handed manner spoilt it. We knew we were a little early and our room wasn't ready which we totally understood but when asked at what time would be convenient to check back and told us... I'm not a cleaner so I've no idea! Not at all helpful "

"Requested extra blanket with no issue. Needed extra towels with only 3 in our room and 2 washcloths. Breakfast had 2 hot items out at 9:20 am but staff able to replace 1. Staff friendly. Hotel clean but a little dated and not much extra space in bathroom or room "

"First time staying here and we loved it, will stay here again next time we’re in the area for a stay!"

"Idk"

"Really just the only choice to stay in Kansas City. Why? Well, the hotel is quite perfect in quality and cleanliness. The rooms are very large. The rooms are very quiet. The hotel is built into the side of mountain rock where the natural rock is actually the hotel wall; along with a waterfall inside as well, of course. There is an entire inside "mall" attached to the hotel (through one flight of stairs) where many different stores offer shopping with multiple themes. There are a few choices for...

"Very clean! Parking garage was a plus"

"Clean room. Friendly staff. "

"Very helpful staff, room was great."

"Clean, quiet property. Main entrance is located opposite side of the road-you have to drive around the building to access it. Room was spacious with nice bathroom. Lacked a hair dryer though. Staff were courteous. It appeared that a lot of people used it as their permanent address but nothing too sketchy. The hallways smelled terrible but the room itself had no odor. I could hear a dog barking down the hall when walking down it but not from my room itself. Easy access off I-35. Would stay again....

"Pay more attention to the room cleaning."

"The hotel is beautiful! The rooms were very clean and spacious. My family took advantage of their kickback happy hour which is always great. We also utilized their pool and that area was very clean and a large space for many people to enjoy."

"Old charm with modern comforts."

"Offered very nice free breakfast"