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"Everyone was friendly and helpful. The property is beautiful and very tropical feeling even in the mid-west. Close to shopping and entertainment. Pools were amazing. "

"Elevators were terrible and the staff stole from our room. They were caught and pretended they thought it was trash."

"Room needed cleaned better. Blood on bathroom door/ boogers. Windows needed cleaning and table/desk tops. "

"The suite I booked with expedia was not available,they gave me a regular room, I booked for 5 people"

"The room was nice and fairly large with an excellent rain shower head. Had an issue with the toilet when we arrived but it was fixed very quickly. Convenient location to the Plaza. We've stayed everywhere on the Plaza and this would rank in the upper 1/3 of places."

"Room smelled like cigarette even though it was non smoking. Only 1 person at the front desk with several people waiting. Wouldn’t give me a refund after I had just checked in. Left and booked a Marriott instead. Save yourself the trouble."

"Front desk (Sophie) was rude very unfriendly and very unhelpful.. which was a shame as the hotel is really lovely but her off handed manner spoilt it. We knew we were a little early and our room wasn't ready which we totally understood but when asked at what time would be convenient to check back and told us... I'm not a cleaner so I've no idea! Not at all helpful "

"The breakfast is excellence. "

"First time staying here and we loved it, will stay here again next time we’re in the area for a stay!"

"Idk"

"Really just the only choice to stay in Kansas City. Why? Well, the hotel is quite perfect in quality and cleanliness. The rooms are very large. The rooms are very quiet. The hotel is built into the side of mountain rock where the natural rock is actually the hotel wall; along with a waterfall inside as well, of course. There is an entire inside "mall" attached to the hotel (through one flight of stairs) where many different stores offer shopping with multiple themes. There are a few choices for...

"Very clean! Parking garage was a plus"

"Clean room. Friendly staff. "

"Very helpful staff, room was great."

"Not up to reasonable standards overall. "

"Pay more attention to the room cleaning."

"The hotel is beautiful! The rooms were very clean and spacious. My family took advantage of their kickback happy hour which is always great. We also utilized their pool and that area was very clean and a large space for many people to enjoy."

"Old charm with modern comforts."

"Offered very nice free breakfast"