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"The entire place was such an enjoyable experience for my family!"

"Kids had a great time and the staff were wonderful."

"Great location and this is my favorite Kansas City hotel but i didn’t get a shower cap because a hospitality kit was not provided. There wasn’t a coffee machine or kettle provided, though I asked twice at the reception. No mugs either. And room service was skipped for almost 2 days until I asked. We ran out of soap and toilet paper."

"Very well kept and very accommodating!"

"The staff are helpful but the building should be clean. The carpet on the entire hallways should be replaced or at lease washed. They shouldn't offer breakfast because they are not equipped for it."

"Everything was just amazing!!"

"Good facility."

"My husband, daughter, and I had a very nice stay here. The hotel was clean, and the pool and fitness room were nice. The staff were friendly and helpful. The hotel is close to Country Club Plaza, which is a nice area for shopping/dining and access to transit."

"Great location, wonderful staff"

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"Clean nice and good service in nice area"

"The pool had algae growing at the water line and in corners. The fridge in my room did not work. The carpet in my room was soaked in the corner by the AC."

"From my first step into the property you notice how nice it is! No steps even into front door, certainly a plus for those that find curbs a challenge. The men at the desk, coming and going, were extremely nice. The room was perfect!"

"We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend."

"Breakfast is not included. Its a 20$ charge. They do have a restaurant on site. The parking is open lot."

"All ok"

"Room was clean and spacious. The hotel was quiet all night long."

"Nice place to stay. Nice area."

"No ability to stream movies or apps for movies- upscale hotel not keeping up with technology isn’t smart."

"Great place to state"