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"Everyone was friendly and helpful. The property is beautiful and very tropical feeling even in the mid-west. Close to shopping and entertainment. Pools were amazing. "

"Elevators were terrible and the staff stole from our room. They were caught and pretended they thought it was trash."

"Great location, rooms were clean and the casino fun. I'd stay again."

"I stayed in two rooms due to me extending so I had to recheck in because of a family emergency however both rooms had a stench to it, one smelled like a cat may have urinated inside previously and the other smelled like mustiness. I thought it was just me feeling this way but when my daughter visited , she confirmed what I was smelling. Also the second room 301 had ants that actually got inside of my clothes and personal belongings. Other than that I guess the visit was a little less than fair...

"They will keep your deposit. Towels are old"

"The room was nice and fairly large with an excellent rain shower head. Had an issue with the toilet when we arrived but it was fixed very quickly. Convenient location to the Plaza. We've stayed everywhere on the Plaza and this would rank in the upper 1/3 of places."

"Clean room and hotel! "

"Greeted by hotel staff, he vas very present & efficient. The room was clean & comfortable! Breakfast was great, eggs, sausage, buscuits, & gravy, as well as the usual."

"First time staying here and we loved it, will stay here again next time we’re in the area for a stay!"

"Your hotel is very nice, but the staff makes it outstanding. Very accommodating very kind and very professional. They went out of their way for any thing I needed. I would definitely come back."

"Very clean! Parking garage was a plus"

"Really just the only choice to stay in Kansas City. Why? Well, the hotel is quite perfect in quality and cleanliness. The rooms are very large. The rooms are very quiet. The hotel is built into the side of mountain rock where the natural rock is actually the hotel wall; along with a waterfall inside as well, of course. There is an entire inside "mall" attached to the hotel (through one flight of stairs) where many different stores offer shopping with multiple themes. There are a few choices for...

"Never have stayed at a sonesta hotel but my sister, brother in law, and i had a great experience with how clean and convenient the location was!"

"Great indoor pool, decent sized gym, great outdoor porch. Hotel could use some remodeling but the staff was great, the elevators were quick and there were actually towels in the pool area. Gym needs mats please! (I'll come back again in the fall)"

"Pretty good overall. Finishes are starting to show wear in places, could use a tune up aesthetically, physically, but otherwise it was good."

"Enjoyed our stay. "

"I did not see and pots or pans to cook with.. but my room was clean."

"Excellent location, staff and amenities"

"The staff was terrific! Very accommodating and happy. The room, bed, accessible features, were all good. Did not do the breakfast. Our only complaint was the directions on Google. There is so much street construction & the directions took us to a parking lot about 2 blocks away. We kept driving around & finally saw AC, & weaved our way there, frustrated & questioning our decision to stay there. However, once we mastered the gate & entered, it was smooth sailing until checkout! Would stay again."

"Clean room, good breakfast."