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"Cleaning staff went through personal items, management did not care when issue was raised with them Concierge does not help with bags nor help call taxi"

"This was a very quaint hotel, was pretty spacious for Tokyo. The staff were super helpful and welcoming. The location is also ideal with only being less than 5 minutes from the train. The connected family mart was a big pro as well. Some cons however were the beds and pillows weren’t very comfortable and the dinner for the price was also not that great. Breakfast though was worth it, maybe once during your stay try it out! Overall, would highly recommend!"

"Everything was perfect."

"Every thing good"

"エレベーターが、何度かスルーしてそれが不満でした。 時間帯では、仕方ないと思いましたが…"

"とても満足"

"部屋も綺麗で、清掃の方も、仕事が丁寧、有難う御座います。又、お世話になります。😀"

"Lovely hotel in an excellent location"

"Awesome staying!"

"The hotel is very nice and located 5 minutes from the station. The breakfast buffets are good and reasonably priced but the dinner restaurant are very expensive. "

"Hotel was great! Breakfast was a staple every morning! The fresh bakery in the lobby was exceptional! 1st floor and 2nd floor bar/restaurants were delicious. The gym has updated smart equipment. Location was great for the train stations and taxis were always parked outside should you choose that route. Would definitely recommend for an all around perfect stay!"

"pleasant stay"

"Close to Disney. Has a shuttle to train station. But nothing really around it. Stayed for 1 night. Buffet was good. "

"The showers were the best, very clean water, great water pressure! I’m gonna miss the shower! "

"I booked the panoramic view suite for my mother and my sisters for Mother’s Day. They enjoyed everything. The view from the lounge and the room was amazing according to them."

"The stuffs were very helpful getting my luggage in and out, The room was spacious and quiet considering in the middle of busy Shinjuku Kabukicho. Two cons: the bathroom mirror area was little dark for make up application and shower curtain leaks water badly to the floor. Other than that we enjoyed convenient location of this hotel."

"We stayed at the Annex which is quieter than the main hotel. We were so pleased with the room we had. Checking in was easy. Amenities were in the lobby (not in the room). The room comes with tea and coffee and things to make and drink from. The tv could not be turned over towards the beds, but not an issue. There is a closet not drawers or safety deposit box. The bathroom was great! I hope the photo posts. The hotel has so many, many restaurants inside the hotel, convenience stores, right...

"A very nice hotel in a great location. The lobby bar is a bit expensive but great service and view."

"Staff was very helpful and amenities were always provided. Everything kept clean as well"

"Staff was amazing, they were all so friendly and helpful. Communicated with me in English, so I really appreciated it. The room was amazing and very large for a hotel in Asia. The toilet was separate from the shower which was excellent. The AC was prime, the laundry machines both washed and actually dried our clothes, and the spa and bath house is 100% worth checking out with their 5 different types of baths + hot saunas. We stayed for 2 weeks and the only 2 negatives on them was 1, the pillow...