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"Check in staff was excellent. The common areas were visibly dirty - not vacuumed/smudged on surfaces/food and drinks left on tables and chairs. Our room was terrible - very small and smelly. Was not serviced either."

"Lovely family 2 night stay. Free parking. The pool , jacuzzi,sauna,gym were good. Rooms a bit cold, but portable radiators were provided. If you book dinner, bed and breakfast you are restricted to a separate 3 course menu, with no option to choose from other menu without being charged. A better idea would be allowance from normal menu. All in all a good stay with good staff."

"Everything was very nice. We just had a little trouble with the parking"

"Great location and the rooms were well maintained and staff were friendly and assisted with getting a taxi to the cruises on time."

"Older place good location"

"Beautiful place."

"The room was lovely, clean and had a very comfortable bed. Wifi was not working. The sink was blocked. No heating was working in the room. The phone was not working to call reception about problems. Overpriced for what we received. I was planning to book a couple of weeks later in the year for work, but without wifi I wouldn't be able to. The response I received was that it's a big place to provide wifi for every room. I've stayed in better hotels for less cost."

"Place needs a major refurb. The toilet in the room constantly run like a waterfall...don't understand how house keeping missed this noise. Asked the guy at reception to move us to another room however only one available 3 flights up and bathroom was not clean. Lift was broken so had to accept original room listening to waterfall all night! When checking out asked if parking could be waived in consideration of toilet running but they insisted i send email request for their review so didn't bother...

"Great staff, good food. Room although outfitted well was a little small. Still worth the price."

"This was such a fun experience staying here. We really enjoyed this hotel. The staff were friendly and helpful. The food was excellent and the bed was so comfortable. Located in an a very serene area overlooking breathtaking views of the highlands. Will definitely stay here again."

"Very high standard The room was extremely clean. Amenities, were very good Very good location it is in the centre of Kuala Lumpur, easy access to everywhere Hotel staffs are extremely friendly and ready to help We had the breakfast, which is also available for different culture, Chinese Malay, Indian, continental English breakfast We also had our dinner at Alforno Italian restaurant at the hotel. Which is very good quality fine dining with a reasonable price. With the view of twin...

"Nice clean bedroom with excellent bathroom. Breakfast was great. Would go again."

"Unique and and an overall amazing experience! Would definitely return - one of my favorite hotel experiences. Location, ambience, comfortable, welcoming!"

"This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise. Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little...

"Everything was good and clean.. there is a beautiful view of the lake"