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"Check in staff was excellent. The common areas were visibly dirty - not vacuumed/smudged on surfaces/food and drinks left on tables and chairs. Our room was terrible - very small and smelly. Was not serviced either."

"Everything was very nice. We just had a little trouble with the parking"

"Great location and the rooms were well maintained and staff were friendly and assisted with getting a taxi to the cruises on time."

"Older place good location"

"Beautiful place."

"The room was lovely, clean and had a very comfortable bed. Wifi was not working. The sink was blocked. No heating was working in the room. The phone was not working to call reception about problems. Overpriced for what we received. I was planning to book a couple of weeks later in the year for work, but without wifi I wouldn't be able to. The response I received was that it's a big place to provide wifi for every room. I've stayed in better hotels for less cost."

"This obviously would have been a very grand hotel in its heyday. It's no longer grand but still rather wonderful - high ceilings and huge windows with sea-views. Unpretentious and perfect if you're travelling with kids/dogs/any animal that you might normally worry could do harm/cause annoyance - no need to worry about that here. Traditional breakfast is rather excellent and there are bean-to-cup coffee machines with unlimited refill/return."

"Great staff, good food. Room although outfitted well was a little small. Still worth the price."

"This was such a fun experience staying here. We really enjoyed this hotel. The staff were friendly and helpful. The food was excellent and the bed was so comfortable. Located in an a very serene area overlooking breathtaking views of the highlands. Will definitely stay here again."

"Very high standard The room was extremely clean. Amenities, were very good Very good location it is in the centre of Kuala Lumpur, easy access to everywhere Hotel staffs are extremely friendly and ready to help We had the breakfast, which is also available for different culture, Chinese Malay, Indian, continental English breakfast We also had our dinner at Alforno Italian restaurant at the hotel. Which is very good quality fine dining with a reasonable price. With the view of twin...

"Our stay at Glencruitten House was lovely. However, for the price there are a few things that did not exactly meet expectations. First, upon arrival we were offered a welcome drink to enjoy in the sitting room, which was very nice. But there was no direction for what we should do after. We were not offered assistance with bags at check-in, so we went to fetch our own bags after we finished our drinks. When we lugged in our bags we were told “oh someone could have helped you with that”. It was...

"This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise. Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little...

"Everything was good and clean.. there is a beautiful view of the lake"