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"Staff are more than helpful and friendly. Facilities are lovely especially the pool at night time! Only bad thing is the breakfast isn't that nice and you don't get much on your plage. The full English breakfast didn't taste all that nice and it definitely isn't a full breakfast"

"Friendly & professional and a good breakfast. Tiny TV in a large room was almost useless."

"On arrival I was told I’ve been downgraded to a standard room after paying for a premium room. Pretty rude staff wouldn’t change your alter and just saying I will just take it off the bill at the end. That wasn’t the answer what the answer I wanted was I’m sure your room isn’t available, but we can upgrade you to Different room, ordered two £40 steaks meals most of it was Fat with about eight chips overall we won’t be coming back really underrated for what you"

"Nice and quiet, always have a good night sleep at the Bankhouse. Really enjoy the pool, sauna, and food too ☺️"

"The property is unique stairs are narrow but there is a lift. Breakfasts are good but what a performance to pay for them.Breakfasts should be included in price like most establishments.Nice touch to offer a free drink in exchange for not servicing room."

"Nice place, needs better cleaning."

"Excellent breakfast, staff helpful and pleasant. Meal in restaurant, one was good but other disappointing, staff ok."

"Great stay on wonderful grounds just outside Hereford"

"Delightful setting, large comfortable rooms with proper double beds. Staff are friendly and helpful. Food is excellent, tasty and plentiful."

"Awful ! Derelict property in need of total revamp. No bar no restaurants no amenities to speak of! Grudgingly stayed one night cancelled the rest of my stay and moved elsewhere. Avoid!"

"Stayed here 4 times now so it’s convenient for the Worcester music festival , this year we had room on the front room 306 third floor , room noisy at night time , had a bit of trouble getting light to work in bathroom but as a whole did us for what we needed so would stay again but room on the back , pool & hot tub were very good & included in room rate"

"Well located to shops and city center."