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"Very pleasant one night stay, we arrived on a very warm sunny day. We got to our room and found the window open and an electric fan, so we had a cool and very comfortable night. Parking was free and very easy and reception was welcoming. Our only grip would be that you have to go next door, to the services to source your breakfast."

"We didn't like the bedroom very basic for the price. Room service was poor."

"My family stayed in 2 superior rooms for one night. There is no lift so luggage has to be carried up the stairs. Room 14 was on the first floor and huge, room 30 was on the second floor and slightly smaller. The shower was over the bathtub with a curtain. The staff in the restaurant and elsewhere were excellent and we enjoyed the food (bearing in mind this is a Greene King, not a Michelin starred restaurant :). There are lovely views from the patio where you can have a drink from the bar. For...

"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window. Some of the staff seemed less friendly and professional than one would expect - however,...

"We enjoyed every thing and our stay was very enjoyable."

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"The entrance to the hotel was lovely and staff very welcoming and helpful. It was good that you needed a room key to call a lift as it felt secure. Pool was nice but a bit tatty , old surroundings Room on 3rd floor was UNCOMFORTABLY hot with no air con ...just a small desk fan . We hardly slept due to it being too hot and stayed out of the hotel as much as possible which was not great as we were there for a sports competition and needed to rest. Food and room service not available Friday, ...

"A fantastic stay. Staff were amazing, food was great and the spa was spectacular!"

"Stanbrook Abbey Hotel is amazing in all respects. It’s historical and very attractive set in extensive grounds. The rooms are spacious, well appointed and comfortable. The staff are lovely and very helpful. I only had one meal in the hotel and it was excellent. I have no hesitation in recommending this hotel, it’s great."

"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."

"Great location. Bit basic, but clean and good value."

"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Our room, Croft was a small suite. Very clean with ensuite and small fridge. Ideal. Breakfast was very tasty. We did not have an evening meal there."

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"All good especially the staff Great location for site visits"

"room windows were fast shut - should provide a small opener otherwise ok"